Customer Service Representative

Customer Service Representative

Women's Care, founded in 1998, is a leading women's healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB / GYNs and specialists across the country, Women's Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

The Customer Service Representative handles and resolves incoming patient account calls while providing a superior customer service experience.

• Answer all incoming patient calls.
• Address patient account questions and concerns in regard to billing, outstanding balances, payments plans, etc.
• Handle all return mail and re-verify addresses for accuracy.
• Document patient account accurately and completely.
• Respond to daily Web Portal emails.
• Maintain positive rapport with internal and external clients at all times.
• Demonstrate and embody the Women's Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications

Qualifications :

WHY JOIN WOMEN'S CARE?

We Offer :

Women's Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of 'Improving the Health of Women Every Day.' At Women's Care, we CARE about our patients, and we stand by our values.

C ompassion & Empathy : Treating patients like valued friends and family

A ccountability : Taking responsibility for our actions and behaviors

R espect : Acting respectfully in every interaction

E xcellence & Quality : Providing the safest, highest quality of care