Front Office Manager

Job Description

Job Description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honesty

POSITION OVERVIEW : The position involves high guest contact and presents the first point of contact for all of our guests. The Front Office Manager is responsible for. Working to resolve guest challenges, ensuring guest satisfaction. Manages front office operations to ensure profitability, cost control, and guest satisfaction. Oversees room reservations, front office systems, supplies inventory, forecasting, and department budget to maximize revenue. Training, scheduling, and evaluations of all Front Office staff. Conducts regularly scheduled meetings of front office personnel. Upholds the hotel's commitment to hospitality.

QUALIFICATIONS, EDUCATION & EXPERIENCE :

• High School Graduate or General Education Degree (GED) : or Work Equivalent. College degree preferred.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred.
• Minimum of 1-2 years of experience in customer service management position, hotel management experience preferred.
• Able to solve problems and make sound business decisions.
• Yield management experience.
• Effective business writing skills.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length.
• Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
• Knowledge of the local area
• Ability to suggestively sell.

Responsibilities :