Patient Account Representative

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of : Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.

The Patient Account Representative will respond to patient inquiries, including verification of insurance, payment questions and questions relating to patient accounts.

This position is a full-time opportunity, Monday - Friday, 8 : 00 AM - 4 : 00 PM (subject to change). Based at our Corporate Campus in Woodbury, MN. Possible work from home three days a week after 6 months of in office training.

• Answer incoming payment calls and take patients payments, setup payment arrangements, answer a variety of questions, and connect patients with Reimbursement Specialist when necessary for assistance.
• Provide excellent customer service as it relates to incoming calls from patients regarding account billing.
• Must be able to comprehend patient statements and explain information related to insurance payments, explanation of benefits and conveyance of patient payments on accounts.
• Run patient credit cards and check payments through Secure Bill Pay.
• Performs other duties as assigned.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and / or agencies.