Desktop Support Tech

JOB TITLE : DESKTOP SUPPORT TECH JOB LOCATION : WASHINGTON, DC WAGE RANGE

• 37.00-40.00 PER HOUR JOB NUMBER : SAIJP00038218 REQUIRED EXPERIENCE : High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Current Public Trust clearance
• Ability to maintain a Public Trust clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system JOB DESCRIPTION Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. Location : This position will be 100% onsite at the customer location(s) in Washington, DC Clearance : Public Trust security clearance required (Secret Clearance highly desired) The types of work a candidate for these positions should expect to perform include but aren't limited to the following :
• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
• Break / Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
• Installation of specialty software which is not already packaged in SCCM
• Removal of devices from the network as directed by Security
• Assess issues and diagnose problems with printers
• Install printer toner Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
• While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to : job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life / short term disability / whole life / term life / accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.