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Patient Accounts Representative
Patient Accounts RepresentativeIntegrated Resources • Chapel Hill, NC, United States
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Patient Accounts Representative

Patient Accounts Representative

Integrated Resources • Chapel Hill, NC, United States
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Job Title : Patient Accounts Representative

Job Location : Chapel Hill, NC

Job Duration : 12 Months (possibility of extension)

Job Summary :

  • The Patient Accounts Representative serves as the first point of contact within the Accounting Office, providing patient-facing support related to billing and account inquiries for both dental and medical services.
  • This role requires professionalism, strong communication, and attention to detail to ensure a positive patient experience.

Key Responsibilities :

  • Greet and assist patients and visitors courteously and professionally.
  • Answer incoming calls and route inquiries to the appropriate department or team member.
  • Respond to patient billing questions, explain statements, and provide basic account information.
  • Accept and process patient payments, issuing receipts and necessary documentation.
  • Manage incoming / outgoing mail, including scanning, sorting, and fax distribution.
  • Log and track patient inquiries, correspondence, and documentation per office procedures.
  • Collaborate with billing, clinical, and administrative teams to resolve patient account issues.
  • Maintain patient confidentiality in compliance with HIP nd institutional policies.
  • Keep the reception desk and waiting area clean, organized, and professional.

    • Education & Experience :

  • High school diploma or GED required.
  • 1-2 years of experience in healthcare, dental, or customer service environments.
  • Experience with patient billing systems, insurance processes, and EHR / EMR systems preferred.
  • Background in both dental and medical billing strongly preferred.

    • Skills & Competencies :

  • Strong interpersonal and verbal communication skills.
  • Professional demeanor with a commitment to excellent customer service.
  • Ability to multitask and prioritize effectively in a busy setting.
  • Proficient in Microsoft Office and comfortable working with digital records / databases.
  • Detail-oriented with strong problem-solving and organizational abilities.
  • Knowledge of HIPAA regulations and patient confidentiality requirements.
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    Patient Account Representative • Chapel Hill, NC, United States

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