Manager, Technical Consulting | Mid-Market

Technical Consulting Manager

Technical Consulting Managers lead and develop a team of Technical Consultants who support Ramp customers across implementation, integration, and expansion workstreams. You'll balance strategic leadership, people management, and hands-on technical execution to ensure your team delivers consistent, high-quality outcomes for customers while contributing to Ramp's long-term growth.

In this role, you'll be accountable for team performance, operational execution, and continuous improvement of our delivery model. You'll coach and grow individual contributors, act as an escalation point for complex customer challenges, and partner cross-functionally with Post Sales Teams, Product, Engineering, and CX While you'll still stay close to the work and own select high-impact accounts, your primary focus will be enabling your team to succeed at scale.

This is a people leadership role ideal for experienced operators who thrive in ambiguous environments, can drive clarity where none exists, and are eager to shape how we build and deliver technical solutions for Ramp's most strategic customers.

What You'll Do

Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development

Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture

Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp's goals

Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team

Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues

Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning

Drive operational rigor through forecast planning, workload balancing, and continuous process improvement

Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org

Make judgment calls in ambiguous situations where no process or precedent exists - and help others learn to do the same

Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement

What You Need

5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership

2-3 years of experience managing individual contributors and owning team outcomes

Proven success in balancing hands-on project work with people leadership and internal operations

Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance / accounting workflows

Ability to assess and guide technical solution design while bringing clarity to ambiguity and unblocking teams with sound judgment

Strong people management and coaching skills, with experience developing ICs and driving accountability

Cross-functional collaboration experience with Post Sales Team, Product, Engineering, Sales, and CX

Exceptional communication skills - able to advocate for your team, align stakeholders, and guide customer expectations

Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment

Benefits (for U.S.-based full-time employees)

100% medical, dental & vision insurance coverage for you

Partially covered for your dependents

One Medical annual membership

401k (including employer match on contributions made while employed by Ramp)

Flexible PTO

Fertility HRA (up to $5,000 per year)

WFH stipend to support your home office needs

Wellness stipend

Parental Leave

Relocation support to NYC or SF (as needed)

Pet insurance

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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