VIE - Technical Support Engineer

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About Gladia

Founded in 2022 by Jean-Louis Queguiner (ex-OVHCloud) and Jonathan Soto (ex-MIT / Sigfox), Gladia builds best-in-class speech AI tools that empower businesses to deliver faster, more accurate, and innovative communication solutions worldwide.

Headquartered in vibrant tech hubs like Paris and New York City , Gladia is leading the charge in speech AI innovation . In under two years, weve grown exponentially, now serving over 150,000 users and 700 enterprise clients , including industry leaders like Attention, Circleback, Method Financial, and VEED.IO.

Our API supports advanced speech recognition and analysis in over 100 languages , setting a new standard for speed and accuracy across customer support solutions, voice agents, meeting assistants, and more.

Backed by world-class investors like Sequoia Capital, New Wave, and XAnge , we recently raised $16M in Series A funding bringing our total funding to $20.3M. This investment powers our mission to build the ultimate AI audio infrastructure for leading platforms across the globe.

Role

As a Technical Support Engineer , you will be the first line of contact for our clients, prospects, and developer community, ensuring they get the best experience using Gladia. You will play a critical role in troubleshooting, onboarding, and optimizing our support processes.

This 18-month VIE position is based in New York (Manhattan) , with an initial onboarding period in our Paris office before relocation to get fully immersed in Gladias tech and culture.

Responsibilities

• Managing technical issues for customers, prospects, and community members : troubleshooting or escalating to technical teams for a quick resolution.
• Structuring and improving customer onboarding and satisfaction processes.
• Helping new clients configure and maximize their use of Gladia, ensuring they get the best value from our technology.
• Identifying recurring challenges and working with marketing to create guides, tutorials, and documentation to improve user experience.
• Tracking usage metrics to drive adoption of new features and continuously improve the product experience.
• Representing the customers voice within the Product and Marketing teams, ensuring feedback translates into meaningful improvements.

Profile

Minimum Requirements for VIE

At Gladia, we thrive on creativity, collaboration, and a shared passion for pushing the boundaries . Our team is made up of brilliant AI minds, all working together to deliver solutions that make a real-world impact. Whether you're looking to solve complex challenges, innovate in a fast-paced environment, or be part of a global movement transforming communication, Gladia is the place for you!

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