Sr. Customer Experience Specialist, Events & Partnerships

At PitchBook a Morningstar company we are always looking forward. We continue to innovate evolve and invest in ourselves to bring out the best in everyone. Were deeply collaborative and thrive on the excitement energy and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means theres going to be some ambiguity along the way but we excel when we challenge ourselves. Were willing to take risks fail fast and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done PitchBook is the place for you.

About the Role :

The Marketing team at PitchBook is critical to fueling the companys growth by utilizing a variety of strategies to support our Sales and Customer Success departments grow and retain our client base. The Marketing department is responsible for all demand generation efforts by executing engaging campaigns effective product marketing strategies and attending client and trade-show events. The Marketing team is also responsible for promoting the PitchBook brand.

PitchBooks Sr. Customer Experience Specialist plays a key role in executing impactful experiences and programs that support our growing Customer Success team. This position focuses on supporting client events globally and a targeted gifting strategy to enhance client relationships and strengthen our brand presence. This role requires strong organizational and communication skills so we are looking for a candidate eager to experiment explore new tactics and continually improve our ability to connect with our customers.

This role thrives in a fast-paced ambiguous environment while offering support over an aggressive roadmap of marketing opportunities. The ability to work effectively across various internal and external teams including Sales Customer Success and Creative is critical to support a cohesive approach to our events and gifting strategy.

Primary Job Responsibilities :

• Support the execution of a global client event strategy designed to support in-person interactions for our Sales and Customer Success teams
• Support (and manage when necessary) end-to-end event planning process including venue and catering requirements signage shipping swag and event documentation as needed
• Coordinate on-site event needs printing giveaways and signage
• Oversee and maintain our client gifting platform Sendoso including campaign and inventory management as well as support for Sales and Customer Success
• Support the Company Store as necessary
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications :

Benefits Compensation at PitchBook :

Physical Health

Emotional Health

Social Health

Financial Health

Compensation

Working Conditions :

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity strengthens our connections and drives the innovation that sets us apart. Our culture is built on spontaneous momentsthose hallway conversations whiteboard brainstorms and shared celebrations in each of our global officesthat simply cant be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Life At PB :

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. Its our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view listening to others learning and reflecting on what weve heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

We are excited to get to know you and your background. Concerned that you might not meet every requirement We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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Required Experience :

Senior IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Temp

Experience : years

Vacancy : 1

Monthly Salary Salary : 78000 - 85000