System Administrator

Role : Major Incident Manager 1.Knowledge on Service Design, Service Transition, Service Operations & CSI 2.Experience in handling Problem management, Change management, Service Level Management, Capacity Man-agement, Knowledge Management, Availability Manage-ment 3.Good exposure to MS office tools 4.ITIL Foundation Certification 5.Must have reporting capabilities and ability to present the reports 6.Must have strong communication skills along with email et-iquette 7.Should be proactive thought process oriented 8.Strong team player 9.Basic knowledge of technical platforms like Windows, Network, Unix, DBA, Storage 10.Good understanding on Service Management Processes 11.ITIL Intermediate & Expert level certification 12.Basic knowledge on Lean, Six Sigma & other quality process 13.Exposure in preparation on process documents, SOP etc….