Senior Collections Associate

Collections Sr. Associate

The Collections Sr. Associate will handle daily tasks related to collections and discrepancy resolution of aging balances. They will be responsible for following departmental procedures to effectively recover aging balances. The Collections Sr. Associate position reports to the Collections Supervisor.

Essential Duties and Responsibilities :

• Process and distribute monthly statements to brokers and clients, with follow-up on outstanding balances according to established departmental procedures and deadlines.
• Manages outstanding invoice status and interfaces with Account Servicers on collection matters and dispute resolution.
• Timely completion of tasks and processes in ImageRight (workflow tool).
• Provides FP&A Team with the necessary reporting to calculate aged-based write-offs.
• Provides ad hoc reporting and analysis.
• Identifies opportunities to enhance and improve systems & operations within the organization.
• Serves as backup for other members of the Collections team.
• Provides excellent and considerate customer service by maintaining positive effective internal and external customer relationships.
• Proactively coordinates with Sales and Senior Management when necessary to accelerate the collection process.
• Maintains timely contact with staff, agency accounting departments, and collection agencies on receivable matters.
• Follows production, productivity, quality, and customer-service standards.
• Manage a phone queue, answer incoming and place outgoing phone calls to resolve issues.

Qualifications :

Other Skills and Abilities :

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