Learning Trainer

Sort Center Learning Trainer

The Sort Center Learning Trainer works with Operations Managers, Area Managers, Process Assistants and Associates. They constantly improve the long-term capabilities of the area to which they are assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the Sort Center; assists in measuring the effectiveness of learning; measures impact of their development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans. Key job responsibilities include being comfortable talking in front of a group as well as one-on-one with an individual, able to give and receive feedback effectively, driving understanding, always meeting time commitments and deadlines, checking and testing for understanding, giving insight to area managers, working hard for the success of others, demonstrating a positive "can do" demeanor, being an active listener, consistently functioning at 100% of expectations, understanding upstream and downstream variances, and being able to use resources to expand knowledge and answer tough questions.