IT Technical SupportJacksons Food Stores • Meridian, ID, United States
serp_jobs.error_messages.no_longer_accepting
IT Technical Support
Jacksons Food Stores • Meridian, ID, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionA High School Diploma or GED required; an associate degree is preferred. 2+ years in retail and / or help desk environments. Proficiency in the Windows operating system and foundational troubleshooting abilities. A passion for continuous learning and embracing challenges. Comfortable working in a fast-paced, diverse setting. Ability to manage multiple tasks efficiently while prioritizing effectively. A genuine enthusiasm for collaborating with individuals at all levels (technical and non-technical). Patience, empathy, and the ability to remain calm and professional during the support process are essential. Excellent written, verbal, and phone etiquette skills. Skilled at supporting users experiencing frustration or distress with their technical issues. Cool incentives / performance bonuses / profit sharing. Focused and comprehensive training to ensure maximum success and future growth opportunities. Opportunity to advance with a company operating in 7 western States. A fun work environment with a family centric environment. Competitive compensation, opportunities for advancement, and flexible work schedules. Medical, Vision, and Dental insurance along with Paid Time Away. Company paid Long Term Disability and Life Insurance. Cool employee discounts! Financial benefits- 401k profit sharing, bonuses, and performance-based raises. Tuition Reimbursement and many more! This position is an office position and is primarily sedentary and may involve repetitive motions. The employee is regularly required to sit, type, use a mouse, phone, or similar office equipment. Occasionally required to lift objects of 20 lbs. or less.
Join to apply for the IT Technical Support role at Jacksons Food Stores
3 days ago Be among the first 25 applicants
Pay : $20.00 / hr. plus bonus opportunity.
The T1 Technical Support Center Representative focuses on diagnosing, troubleshooting, and routing a wide range of issues for c-store and corporate customers. Support Center roles encompass diverse responsibilities, including customer service, administration, and technical support. Strong communication and multitasking skills are essential for success in this role.
As part of the Support Center team, you will handle incoming calls and tickets for the IT and Facilities departments from retail locations. Your responsibilities include gathering detailed information, diagnosing problems, and either resolving issues or routing tickets to the appropriate teams.
Duties / Responsibilities
- Monitor and address incoming calls and ticket queues to provide timely and efficient customer service.
- Collaborate in a team environment to assess, diagnose, and troubleshoot tickets.
- Determine dispatch and escalations for vendors and on-site technicians.
- Provide quality customer service to corporate employees and store users.
- Troubleshoot a variety of hardware, software, and equipment issues.
- Review precise documentation and execute the proper steps to reach solutions to problems.
- Guide users with little tech experience through troubleshooting.
- Document events thoroughly and with a detail-oriented eye.
- Competency in Windows operating system and basic troubleshooting skills.
- Provide team feedback to improve internal processes.
- Other duties may be added and / or assigned as needed.
Skills / Qualifications
Perks / Benefits
Physical Requirements
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Retail
Jacksons is an Equal Employment Opportunity Employer and will ensure that applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.
#J-18808-Ljbffr
serp_jobs.job_alerts.create_a_job
It Technical Support • Meridian, ID, United States
Job_description.internal_linking.related_jobs
This role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in Boise, Idaho and relocation is not offered for this position.Ericsson Ente...serp_jobs.internal_linking.show_more
A company is looking for a Customer Support Specialist to enhance customer experience by providing technical support and engineering solutions.
Key Responsibilities Triaging customer issues and de...serp_jobs.internal_linking.show_more
A+ Certification preferred • Working knowledge of the following technologies : .Knowledge of anti-virus / anti-malware programs • Microsoft Office suite • Building / imaging computers • Wiring / Cabl...serp_jobs.internal_linking.show_more
NYSE : CAH) is a global healthcare services and products company.We provide customized solutions for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories, phy...serp_jobs.internal_linking.show_more
MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office.This person will provide technical guidance and support to our business and cli...serp_jobs.internal_linking.show_more
Insight Global is seeking a skilled and customer-focused Tier 2 Technical Support Specialist to join our support team.This role is responsible for resolving complex printer-related issues for custo...serp_jobs.internal_linking.show_more
Please strictly adpersonre to tperson following resume naming convention : .ALL CAPS, NO SPACES B / T UNDERSCORES.PTN_US_GBAMSREQID_CandidateBeelineID.
PTN_US_9999999_SKIPJOHNSON0413.Onsite- Local candi...serp_jobs.internal_linking.show_more
Direct Support Professional Job Description.The Direct Service staff answers directly to the administrator or designee or their assigned QIDP.
Typically, Monday through Friday.Hours vary depending o...serp_jobs.internal_linking.show_more
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success.Our deep industry expe...serp_jobs.internal_linking.show_more
We are seeking a skilled and customer-focused.Tier 2 Technical Support Specialist.This role is responsible for resolving complex printer-related issues for customers, primarily via phone support.Th...serp_jobs.internal_linking.show_more
We’re not your typical IT team — we’re fast, friendly, and fun, with a “here to serve” mentality.Our mission is simple : keep technology running smoothly so our teams can do their best work every da...serp_jobs.internal_linking.show_more
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.serp_jobs.internal_linking.show_more
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best.
When a network goes down, vital information may be l...serp_jobs.internal_linking.show_more
Insight Global is seeking a skilled and customer-focused Tier 2 Technical Support Specialist to join our support team.This role is responsible for resolving complex printer-related issues for custo...serp_jobs.internal_linking.show_more
Datavant is a data platform company and the world's leader in health data exchange.Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format....serp_jobs.internal_linking.show_more MicroTech Systems is looking for an IT Support Specialist Level 3 to join our team in our Boise, Idaho office.This person will be performing complex network architecture / design, p...serp_jobs.internal_linking.show_more Provide first and second level support.Support L1 technicians, including providing guidance and serving as an escalation point.
Regularly add to knowledge base, by documenting and sharing solutions....serp_jobs.internal_linking.show_more 
Uniti Med is seeking an experienced CT Tech for an exciting Travel Allied job in Emmett, ID.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $2860 / Week.
Uniti Med provides career opportunit...serp_jobs.internal_linking.show_more
Technical Support Specialist
Ericsson • Boise, ID, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Engineer
VirtualVocations • Boise, Idaho, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
L1 Support
Diverse Lynx • Boise, ID, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Engineer, IT Governance and Compliance - Third Party Certifications
Cardinal Health • Boise, ID, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
IT Support Team Specialist - Level II
MicroTech Systems, Inc • Boise, ID, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Tier II Technical Support Specialist (Boise)
Insight Global • Boise, ID, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Information Technology_USA - USA_Technician
SysMind Tech • Boise, ID, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Direct Support Professional
CORE DYNAMICS LLC • Boise, ID, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Inside Sales Representative - Inbound
United Site Services • Kuna, ID, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Support Specialist
Insight Global • Boise, ID, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Technical Support Analyst
CBH Homes • Meridian, ID, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
CPC Processor Customer Support NewRemote - United States
Datavant • Boise, ID, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Information Technology Professional (IT Support)
US Navy • Boise, ID, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Tier II Technical Support Specialist
Insight Global • Boise, ID, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
CPC Processor Customer Support
Idaho Staffing • Boise, ID, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
IT Support Specialist - Level 3
MicroTech Systems, Inc • Boise, ID, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
L1 / L2 Support
Diverse Lynx • Boise, ID, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT Tech - $2860 / Week
Uniti Med • Emmett, ID, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted