Desktop Support Specialist I

Overview

Desktop Support Specialist

Onsite Lancaster PA

About Turn5

Turn5 is one of the largest and fastest-growing e-commerce retailers in the Greater Philadelphia area serving automotive enthusiasts through brands like and . We are committed to creating meaningful customer experiences and supporting our employees growth.

Onsite Requirements

This role is fully onsite at our 228000 sq. ft. fulfillment center in Lancaster PA. Twice per month youll also join the full Turn5 team onsite at our headquarters in Paoli for collaboration days. Your first two weeks will take place at our headquarters for training.

What Youll Do

• Provide hardware and software support to all internal users across office and warehouse environments
• Monitor the Help Desk ticket queue and respond to requests submitted via ticket chat email or in person
• Troubleshoot and resolve issues related to desktops laptops mobile devices printers network connectivity and standard business applications
• Support warehouse operations by maintaining and troubleshooting label printers RF scanners and the Warehouse Management System (WMS)
• Perform device setup configuration and deployment for computers peripherals and warehouse equipment
• Document solutions and contribute to internal knowledge base
• Provide hands-on support in the warehouse to ensure minimal downtime of critical equipment and systems
• Assist senior department personnel with assigned tasks as time permits

What Were Looking For

We value strong fundamentals curiosity and the ability to addition to the requirements listed below were especially interested in your problem-solving skills willingness to collaborate and eagerness to learn. If you have a solid foundation and are excited to develop your technical abilities we want to hear from you.

Why Youll Love Working Here

Who Youll Work With

Youll be part of a collaborative IT support team working alongside Desktop Support Specialists based onsite at our Kansas warehouse. Youll report to the Desktop Support Lead and interact regularly with our IT Director both of whom are based at our corporate headquarters in Paoli PA. Our team values clear communication work-life balance and helping each other succeed.

About Turn5

Turn5 is one of the largest and fastest growing eCommerce retailers in the Greater Philadelphia area. Best known for our award- winning eCommerce platforms and weve been engaging muscle car truck and off-road enthusiasts with exceptional products services and experiences since 2004. With the acquisition of Ecklers in 2022 a pioneer in classic car restoration & modification for over 60 years Turn5s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.

Our purpose however extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether its supplying a unique product that customizes the look and feel of their ride providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner we are obsessed with ensuring we reach as many like-minded gearheads across the globe as we can.

#CORP

Required Experience :

IC

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Unclear

Experience : years

Vacancy : 1