Property Account Manager

Job Description

The Property Account Manager role is an exciting opportunity to join a growing company and have a direct impact on client success. In this position, you’ll play a key role in ensuring the long-term value and optimization of self-guided touring solutions for an assigned client portfolio. Success comes through building strong relationships, delivering insightful reporting on measurable KPIs, driving conversion rates, encouraging high adoption, and supporting portfolio growth.

As a trusted advisor and strategic partner, you’ll collaborate closely with both client stakeholders and internal leadership to ensure ongoing performance, adoption optimization, and successful renewals. This is a proactive, customer-focused role that requires strong communication skills, analytical thinking, and the ability to influence across all levels from on-site property teams to executive decision-makers.

Responsibilities

• Serve as the main point of contact for assigned client accounts and property teams.
• Train on-site teams to effectively use the company platform.
• Build client partnerships that lead to long-term advocacy and renewals.
• Partner with clients to align platform success with leasing and revenue goals.
• Monitor client KPIs, including adoption / utilization, conversion rates, tour completions, and satisfaction.
• Share data-driven insights to maximize ROI and conversion potential.
• Review and act on Leasa (AI) alerts, unit availability updates, and pre-implementation tour edits.
• Benchmark client performance against industry standards and portfolio averages.
• Identify and execute opportunities for portfolio expansion and new site activation.
• Support property success in scaling self-guided touring across multiple properties and markets.
• Collaborate cross-functionally with Sales, Product, and Client Onboarding teams to drive adoption, influence roadmap, and support upselling strategy.

Ideal Experience

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The Larko Group is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary / Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.