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Advising Desk Assistant
Advising Desk AssistantMassachusetts Bay Community College • Wellesley Hills, MA, United States
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Advising Desk Assistant

Advising Desk Assistant

Massachusetts Bay Community College • Wellesley Hills, MA, United States
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Advising Desk Assistant

Department : Advising

Location : Wellesley Hills

MassBay fosters educationalexcellence and academic success to prepare students for local and globalcitizenship, to promote their personal growth, to meet critical workforcedemands of communities, and to contribute to the region's economic development.

Massachusetts Bay Community College is served by a cadre of employeesof varied backgrounds and experiences. Weinvite all individuals to consider joining our community.

Located in Greater Boston,MassBay is a comprehensive, open-access community college, offering associatedegrees and certificate programs on three campuses in Wellesley Hills,Framingham, and Ashland, Massachusetts.

Position Summary :

The ideal candidate will join a vibrant educational community, and have adesire and ability to serve a population of students with various needs andbackgrounds. This is a part-time,student employment position with no benefits.

Working inclose collaboration with the staff, this important position will provideSupport the front desk operations of the Academic Advising, Coaching, andTransfer Department.

Key Responsibilities and Duties :

  • Support the front desk operations of the Academic Advising, Coaching, and Transfer Department;
  • Support the virtual operations of the Virtual Advising Center;
  • Provide outreach to students who may have trouble accessing resources or services at the college who contact advising;
  • Create foundational guiding materials to assist student workers who may cover desk and virtual operations;
  • Be culturally responsive to individual needs and identities;
  • Provide other assistance as requested.

This list is not to be considered all-inclusive. Asupervisor may assign other duties as required to meet the needs and foster themission of the College.

All employees of MassBay are expected to work collegiallyand collaboratively within a community that values and celebrates the varietyof student experience.

Required Qualifications :

  • Consistent and reliable work habits;
  • Working experience in customer service;
  • Strong communication skills;
  • Quick learner and motivated;
  • Critical thinking and problem-solving skills;
  • Strong organizational skills;
  • Ability to use Microsoft Excel.
  • Preferred Qualifications :

  • Sensitivity and commitment to the goals of Affirmative Action;
  • Experience working in a community college or similar environment;
  • Demonstrated commitment to working with students in need;
  • Experience working or studying at a Community College;
  • Experience navigating and supporting students through college processes.
  • Additional Information :

    Salary Range : $19 per hour

    Classification : Student Employee

    Deadline : September 9th, 2025, or thereafter until filled.

    To Apply : Please include a letter of interest and resume with your online application.

    Hiring is contingent upon a successful CORI clearance.

    We require students who are eligible to file a FreeApplication for Federal Student Aid (FAFSA) to have one on file, beforethey are hired or continue employment.

    Massachusetts Bay CommunityCollege is an affirmative action / equal opportunity employer and does notdiscriminate on the basis of race, color, national origin, sex, disability,religion, age, veteran status, genetic information, gender identity or sexualorientation in its programs and activities as required by Title IX of theEducational Amendments of 1972, the Americans with Disabilities Act of 1990,Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil RightsAct of 1964, and other applicable statutes and college policies. The Collegeprohibits sexual harassment, including sexual violence. Inquiries or complaintsconcerning discrimination, harassment, retaliation or sexual violence shall bereferred to the College's Affirmative Action and / or Title IX Coordinator, theMassachusetts Commission Against Discrimination, the Equal EmploymentOpportunities Commission or the United States Department of Education's Officefor Civil Rights.

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