Debit Card Services Clerk I

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

GENERAL DESCRIPTION OF POSITION

Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for processing Debit Card applications and assisting customers and banking center personnel with questions regarding Debit Cards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This may include but is not limited to processing debit card cancelations, processing debit card reissue requests, verifying card profiles, and updating card statuses. This duty is performed daily, about 25% of the time.
• Responsible for completing and processing debit card, POS, ATM and ACH disputes, which may include researching information related to the dispute. This duty is performed daily, about 30% of the time.
• Maintains a strong working knowledge of the fraud software designed to monitor account activity from multiple touch points to identify suspicious or fraudulent transactions. This duty is performed daily, about 30% of the time.
• Monitors core report(s) to ensure transactions adhere to policy and procedures. This duty is performed daily, about 10% of the time.
• Provides technical support for the debit card Instant Issue software and hardware. This duty is performed daily, about 5% of the time.
• Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and / or on the job education in a specific skill area; e.g. data processing, clerical / administrative, equipment operation, etc, plus 0 to 6 months related experience and / or training. Or equivalent combination of education and experience.