IT Client Support Engineer

Ingram Barge Company has an opening for a Senior IT Client Support Engineer in Nashville TN . Were looking for a candidate who excels at delivering high-quality technical support guiding and mentoring team members and driving continuous improvement in IT service delivery. This role requires strong problem-solving skills excellent communication and the ability to manage multiple priorities in a dynamic environment.

What You Will Be Doing :

• Answering inbound calls from users to assist with technical issues
• Using a ticketing system to resolve user issues and service requests
• Working service requests in our queue and assisting with fulfilling the users requests
• Assigning user requests to the correct group for resolution
• Creating and maintaining documentation for all systems serviced by the Solution Center
• Installing and supporting audio / visual equipment for conference rooms
• Assisting in identification of outages to engage proper support in a timely manner
• Helping with identifying issues that arise with technicians at Level 1 Managed Service Provider : logging troubleshooting procedure etc. and reporting these issues to the MSP management
• Supporting department activities with regular and prompt attendance
• Resolving problems with differing levels of complexity while using a problem management database and help desk systems
• Managing and coordinating projects involving the help desk
• Mentoring other associates and intermediate level solution center technicians while maintaining a positive team environment and advocating for the team
• Identifying areas for training for the team
• Building business relationships across the business to fortify partnerships
• Modeling the Ingram Way
• Leveraging technical competencies such as scripting to innovate and improve processes

Organizational Competencies :

Professional / Technical Competencies :

Qualifications :

Knowledge Skills and Abilities :

Additional Information :

Working Environment & Conditions :

All your information will be kept confidential according to EEO guidelines.

If you are requesting reasonable accommodation or disability assistance in submitting your application you may email us at

Ingram Marine Group and its affiliates (Company) is an Affirmative Action / Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information.

EEO / AA Employer / Vet / Disabled

We participate in EVerify

Work : No

Employment Type : Full-time

Key Skills

Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis

Experience : years

Vacancy : 1