Senior Product Support Specialist - Consumer Lending

Senior Product Support Specialist - Consumer Lending

The main purpose of this job is to execute key growth initiatives aimed at acquiring new accounts across channels that attracts a mix of customers and prospects to enhance the performance of our Consumer Credit Card line of business.

Essential Functions :

• Develop and execute high-impact acquisitions marketing campaigns across our multiple channels, including but not limited to preapproved acquisitions direct mail program and paid digital marketing campaigns.
• Optimize Consumer Credit Card webpages to enhance product awareness and support integrated search and digital marketing strategies.
• Incorporate credit risk considerations into acquisitions marketing campaigns.
• Collaborate closely with external and internal partners and coordinate cross-functional efforts when developing and executing acquisition marketing campaigns.
• Build compelling creative assets aligned with product positioning in partnership with internal and external partners.
• Monitor and analyze campaign performance to improve response and approval rates, cost per account, and new account growth.
• Build business cases for new offers and marketing initiatives based on data-driven insights.
• Forecast, measure, and report KPIs for acquisition campaigns.
• Address customer impact issues and achieve satisfactory resolution as they arise throughout the course of day-to-day business activities.
• Own customer journey strategies including efforts to reduce friction and pain points, as well as efforts to meet customer expectations and a changing competitive environment.
• Leverage customer experience best practices, trends, customer feedback, and business needs to develop initiatives.
• Ensure organizational and business process changes resulting from systems and product enhancements, as well as audit reviews and responses, are fully documented. This includes appropriate communication to frontline staff.
• Perform other duties as assigned.

Knowledge Skills & Abilities Required :

Education & Experience :

Hybrid Schedule : In office 3 days per week.

For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Product Support Specialist - Consumer Lending job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $29.90 to $35.00 per hour.

Location : 811 Main St, Kansas City, Missouri 64105

Time Type : Full time