Sales & Front Desk Associate
The Sales & Front Desk Associate is a key position at Scenthound Sugar Land / Missouri City TX, focused on selling memberships while providing exceptional service to every customer. You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and products. This position has huge opportunity for growth while bringing fulfillment in your career.
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Qualifications
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience (retail, restaurant)
- Computer / Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!)
- Ability to learn our products and services to educate the dog parents
- Scheduling appointments efficiently
Benefits
Employee discounts12-$14 per hour plus an additional $4-$6 per hour from the center's shared tip poolFlexible schedule - No Sundays or early mornings or late nights!Direct career growth path to Management positions, like Assistant Manager or ManagerCompetitive hourly base pay, plus shared tipsMerit-based pay increasesComplimentary monthly service for your petResponsibilities
You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and productsDrive membership and retail sales and service add-ons through health and wellness educationDevelop membership leads by following up with potential membersAnswer phone calls, schedule appointments, manage customer profiles and recordsManage cash drawer - responsible for daily cash handlingManage customer expectations; Resolve customer concerns; Retain membershipsKeep the reception area clean and presentableSpeak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Tasks
Drive membership sales through health and wellness educationDrive key performance indicators average ticket price and re-book ratio through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer responsible for daily cash handlingManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentablePerform other tasks and duties as assigned by the Scenter ManagerSkills and Abilities
Confidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standardsCompensation : $12.00 - $14.00 per hour
