Production Implementation Specialist

Role : Production Implementation Specialist

Location : Dallas, Texas (Hybrid)

Reports to : Senior Production Support Manager

About Hippo :

Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We'll also help you find coverage for everything life brings-from auto to flood-reimagining how you care for your home.

About This Role :

We are seeking a proactive and detail-oriented Production Implementation Specialist who thrives in fast-paced environments and brings a customer-first mindset to every aspect of the implementation and support process. In this critical role, you will be responsible for onboarding and supporting insurance organizations and producers as they integrate with Hippo's platform to sell Hippo policies.

You will work cross-functionally with product, engineering, operations, and business stakeholders to ensure partners are successfully onboarded and continuously supported throughout their engagement. As the key liaison between technical and business teams, you will manage implementation timelines, coordinate the resolution of production issues, and maintain comprehensive documentation to support smooth integrations.

Your core mission is to ensure production readiness, deliver a seamless onboarding experience, and drive adoption of Hippo applications-empowering partners to effectively and confidently sell Hippo policies.

About You :

• Customer-first mindset with strong communication skills
• Strong analytical and implementation planning skills
• Detail-oriented with the ability to manage multiple priorities under pressure
• Technically savvy, with a strong understanding of system integrations and deployment process
• Able to translate technical language into actionable business understanding
• Comfortable managing deployments in high-stakes, time-sensitive environments
• Self-motivated, collaborative, and adaptable to changing priorities

Responsibilities :

Must Haves :

Preferred Qualifications :

Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with :

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.

Hippo CCPA