Dispatch Agent

Statewide Remodeling Dispatch Agent

Are you looking to become part of a team that excels in delivering world-class services? Here at Statewide Remodeling, we believe in creating your success by starting you on a journey where you can grow with us. That's why we provide an environment focused on trust and respect. Here, you'll discover a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity, and commitment to make things better for our customers. When working with Statewide Remodeling, you'll become part of a family that supports each other while disrupting the industry.

Statewide is the fastest growing remodeling company in the USA and is dedicated to helping families in Texas, Oklahoma, and Arkansas renovate their homes. Using high-quality products and workmanship dating back to 1994, we've left a trail of 80,000+ happy customers behind us. We were founded to address a recurring problem in the home improvement market : the inconsistency of experiences that customers face when they hire a contractor to remodel their home. We at Statewide set out to solve this problem by bringing together a national network of best-in-class home remodelers who provide a great experience for their customers, from start to finish, because of this Statewide Remodeling has proudly been recognized as a multiple time winner of the Consumers' Choice Award.

Statewide Remodeling's environment is results driven, fun, and collaborative! We all act as the face of the company, we are passionate, dedicated, motivated, and loyal to our customers- this is what we are all about. We are looking for team members who have a desire to engage our customers and surpass expectations. Want to join our team? We are looking to hire immediately for our upcoming training class. If you want to take your career to the next level, we here at Statewide are ready to set you up for success. Are you ready to join us?

Job Summary

The Dispatch Agent has the primary responsibility of verifying customer information, scheduling the sales representatives including re-routing and rescheduling appointments, pulling leads forward to fill the board, and continuously making outbound calls to fill all open positions in each division. This role requires real-time adjustments to schedules to maximize sales team efficiency and performance. The dispatch agent plays a key role in communicating with the sales team to report back appointment outcomes and ensure smooth operations. Additional duties include entering all leads generated from home show events and retail venues into Lead Perfection and ensuring all contact information is correct prior to dispatching. This role requires a high degree of accuracy, efficiency, and multi-tasking.

Essential Functions

Basic Functions of this position are :

• Monitor the route and status of sales representatives to coordinate and prioritize the sales schedule.
• Evaluate and reassign appointments to available sales representatives as needed.
• Communicate regularly with sales representatives to gather information on appointment dispositions and report back outcomes to the appropriate teams.
• Monitor and regulate appointment volumes ensuring all available time slots are filled.
• Pull leads forward from future set appointments to fill the board with same day and next day appointments.
• Conduct outbound calls to confirm existing customer appointments when confirmations are in overflow
• Include any notes provided by marketing representatives.
• Manage all leads generated from home show events and retail venues, ensuring they are accurately entered into Lead Perfection.
• Document each call attempt with the appropriate disposition and include any notes provided by marketing representatives.
• Contribute to a positive team environment.
• Assist with other Call Center duties as needed.

Qualifications

To effectively perform the duties for this position, individuals must be able to demonstrate competencies that are essential to the position, which include but are not limited to :

SWR provides the following inclusive hiring information : We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.