Communications Specialist, Food Services

Description

Develop and implement a strategic communications plan that enhances the Department of Food and Nutrition Services (FNS) brand awareness and supports organizational objectives. Maintain a cohesive communication strategy that ensures uniformity in messaging across various platforms including print digital and social media while implementing best practices to reinforce the organizations values and objectives. Performs other duties as assigned.

Responsibilities

EXAMPLES OF DUTIES :

• Designsdevelops and manages related media items publications and other communication and promotional tools. Creates flyers news releases email communications and manages social media for FNS.
• Serves as liaison to the Baltimore County Public Schools Department of Communications. Serve as specialist for production and distribution of departmental informational and promotional materials. Plans and coordinates communications for food tastings promotions and press events.
• Fields customer inquiries / concerns and works with operations staff to investigate and resolve customer service issues. Responds in writing and / or verbally to customer complaints. Maintains customer service call database and response records.
• Develops concepts related to brochures pamphlets and other informational and promotional materials.
• Writes and distributes media tips and media alerts. Verifies facts and statistics using reliable sources.
• Maintains and updates social media sites and determines appropriate content to be published.
• Designs timely content for FNS website and updates regularly.
• Produces various newsletters. Writes stories and takes photographs for the FNS website and print publications.
• Tracks the success rate and performance of on-going informational and promotional campaigns and makes the required changes for improved effectiveness.
• Maintains databases designs edits and publishes various internal FNS directories.
• Manages production stock and dissemination of all FNS communication materials as needed throughout system and in the community. Maintains catalogued history of materials.
• Assists the Director and Manager with communications presentations and event preparation including monthly manager meeting agendas and accompanying presentations ..
• Performs other duties as required.

Qualifications

MINIMUM QUALIFICATIONS :

Education Training and Experience :

Licenses and Certificates :

N / A

Knowledge Skills and Abilities :

Thorough knowledge of the principles and practices of public communications and public relations. Skilled in providing high level of diplomacy and professionalism required

Knowledge of BCPS policies and guidelines.

Knowledge of the development of informational materials. Demonstrated knowledge of personal computers and software including publication design software and social media tools.

Demonstrated skill in composing clear effective and appropriate correspondence and other written materials. Demonstrated organizational skills and attention to detail required. Skill in communicating with the public.

Thorough knowledge of English grammar punctuation usage and style including AP style and Gregg Manual standards.

Computer systems skills required including data input and report generation.

Ability to establish effective working relationships with the public executive staff members and peers.

Citizenship residency or work VISA in United States required

PHYSICAL AND ENVIRONMENTAL CONDITIONS :

The work of this class is generally sedentary. Work involves occasional travel to offices and schools throughout Baltimore County.

CONDITIONS OF EMPLOYMENT :

Persons appointed to this classification are designated as Essential-As-Needed Personnel and are required to work when schools and / or offices are closed during adverse weather conditions or any other emergency when contacted and directed to do so.

Employees may be required to work beyond their normally scheduled hours with little or no advanced notice. Work schedule may include nights occasional weekends and travel.

BENEFITS : BCPS offers a comprehensive benefits program for eligible employees including options for medical plans dental plans vision life insurance flexible spending accounts disability coverage and 403(b) / 457 plans. Other benefits include paid vacation paid holidays sick personal business and bereavement days and flexible leave options such as FMLA sick bank and board approved new hires will attend a benefits meeting upon hire.

Visit the BCPS website for additional information about benefit plans for BCPS employees at class specification defines the types of duties and level of difficulty of work required of positions in this title. It shall not be held to exclude duties not mentioned nor limit the right of management to assign work to employees.

FLSA : Exempt

RETIREMENT : Eligible for the Baltimore County Employees Retirement System.

GRADE :

Grade 04 - 12 Month OPE Pay Scale

SALARY : $71856 to $113313 (Annual Salary Scale for Exempt 12-Month Employees Represented by BCPSOPE 2025-2026 Effective September 20 2025) Visit the BCPS Office of Payroll website for additional information on pay scales other compensation and leave accruals at COMPENSATION : This position may be eligible for comp time. Visit the BCPS website to review the OPE Master Agreement for additional information at Instructions

Please read and carefully follow the instructions provided below.

Pre-Employment Requirements :

Contact Information

Office of Staffing & Licensure

Phone : Email :

This document describes the duties and responsibilities of a position or group of positions. It shall not be held to exclude duties not referenced nor limit the right of management to assign work to employees.

Required Experience :

IC

Key Skills

Criminal Justice,Account Payable,Economics,Front End,Facilities Management,Domestic

Employment Type : Full-Time

Department / Functional Area : Food Service Management

Experience : years

Vacancy : 1

Yearly Salary Salary : 71856 - 113313