Member Services & Operations Coordinator

Job Posting : Coordinator, Member Services and Operations

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Campus Recreation cultivates life-long health and active lifestyle experiences. We honor the Jesuit Catholic commitment to the formation of the whole person through diverse programming in a safe, fun environment. The Coordinator, Member Services and Operations oversees the following student employee positions : control desk, equipment desk, and member services desk. This role is responsible for the daily in person transactions of membership and services sales, internal program area payment transactions, and program registrations for fitness, instructional, and outdoor adventure. It is the primary, in conjunction with Associate Director Facilities and Operations and the Assistant Director of Member Services and Operations, in managing all membership waivers for eligible members. This position also acts as a Manager on Duty for overall daily facility operations. Salary commensurate with relevant experience.

Requirements :

• Bachelor in Recreation Management or related field, Masters Preferred or equivalent work experience.
• American Red Cross Professional Rescuer CPR / AED / First Aid certified.
• American Red Cross Professional Rescuer CPR / AED / First Aid Instructor certified or obtain within first three months of employment.
• Certified Pool Operators Certification or obtain within first three months of employment.
• Requires 1-3 years of experience in recreation facility, university setting preferred.
• Must have experience using Innosoft Fusion at the administrator level.
• Must have excellent people management and interpersonal skills as well as demonstrated organizational skills.
• Must possess strong verbal and written communication skills as well as the ability to exercise good judgment.
• Must have experience in public speaking, running and speaking at informational sessions, trainings, and other events.
• This position will be expected to perform all duties and responsibilities in compliance with all NCAA, ACC and Institutional rules.
• General understanding of Campus Recreation Programming and Facility Operations.
• Knowledge of technology / recreation software, including Innosoft Fusion.
• Responsible for working set shifts : Sunday- Thursday, which will include 2-3 evening shifts per week.

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility :

Boston College conducts pre-employment background checks as part of the hiring process. Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https : / / www.bc.edu / nondiscrimination .