Sr. Product Manager, AI Assisted Agent Experience

Sr. Product Manager, AI Assisted Agent Experience

• United States - Washington - Seattle
• Technology
• Full-Time Regular
• 11 / 03 / 2025
• ID # R-95704

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

This role sits within Expedia’s Traveler & Partner Service Platform (TPSP) Product & Technology group which builds product capabilities and experiences for customer service, enabling travelers and partners to receive a world class service experience. We are looking for a product leader who is passionate about the customer servicing experience and has vision for how to innovate and build AI‑forward experiences that reduce customer effort. This role focuses on building 'human‑in‑the‑loop' experiences for customer service agents leveraging AI capabilities to assist them while they support travelers and B2B customers.

As a Senior Product Manager at Expedia, you will define and orchestrate impactful experiences, harmonizing innovative technology solutions with user needs to solidify the company’s market leadership. You’ll mentor teams, integrate AI / ML advancements, and lead cross‑functional efforts to actualize a data‑informed, customer‑centric product strategy. Your expertise will drive the creation of strategic roadmaps, foster influential stakeholder relationships, and elevate the travel experience through meticulous execution and visionary leadership.

In this role you will :

Experience and Qualifications :

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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