Service Engineer

About the job Service Engineer

JOB TITLE : Service Engineer

REPORT TO : Service Manager

FLSA STATUS : Non-Exempt

RESPONSIBILITIES :

Responsibilities to include the following. Other duties may be assigned from time to time at the Company's sole discretion.

• Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations when working on equipment. while working with vitality and discipline
• Provide on-site installation, validation and commissioning of machinery / mold as well as diagnosing and repairing existing machinery / mold in the field, in accordance with the Company standards and in line with professional judgment. Pursue customer satisfaction
• Exercise independent discretion to develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customer.
• Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine / mold problems, including without limitation, reference materials, manuals, drawings, procedures and support from other service team members to solve problems.
• Troubleshoot and provide telephone support to customers, as deemed necessary.
• Provide instructions to plant maintenance and management staff in the safe operation and maintenance of equipment.
• Assist Technical Service Center's (hereby TSC) in activities such as, molding trials, sampling, shipping preparation for machines / molds / ancillary equipment.
• Establish relationships with Company's International Sales, Service and Design Departments in order to obtain answers and provide solutions to problems encountered in the field. Individual must strive for continuous improvement.
• Provide regular, complete, clear and organized service and expenses reports. Based on the requirements in the field, create and maintain record keeping systems and understand your responsibility of maintaining working hours report.

QUALIFICATIONS : (Education, Experience, Skills and Abilities)

An individual qualified for this position must be able to perform each of the following essential duties satisfactorily. The requirements listed below are not exhaustive; the list shows a partial, representative of the knowledge, skill, and / or ability required.

IMPORTANT SOFT SKILLS :

SUPERVISORY RESPONSIBILITIES : NO

TRAVEL : 60-75%. Primary North America, with some International Travel.

PHYSICAL DEMANDS :

The physical demands described here are not exhaustive, and are representative examples of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.