Collections - Recovery Collector - Full Time - Remote (AK, AZ, FL, NV, TX, WA, WY)

Under the supervision of the AVP Collections – Loss Mitigation, this non-exempt position is responsible for the direct preparation off all charged-off loan functions including liquidation, recoveries and maintenance. Tracking and reporting all money collected on charged-off loans.  This position adds value to the credit union by collecting on charged off loans; recovery dollars collected improve the credit union’s bottom line by reducing expenses or improving net income.

Responsibilities :

• Contact charged-off loan and negative share members in order to make suitable repayment arrangements and follow-up with appropriate oral and or written correspondence while accurately recording all collection activity online collection system.
• Work with members to negotiate settlements resulting in maximum return to the credit union.
• As defined in the annual business plan / goals; collect a minimum average of each month from charged-off loans and negative shares.
• Assist management with processing small claims, repossessions, legal suit wage assignments and bankruptcy for charged-off accounts.
• Ensure that all recovery payments are processed and properly allocated to the required loans or General Ledger account.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Treats co-workers and members with respect.
• Other related duties as assigned.

Qualifications :

Must possess 3 years of hands-on collection experience, dealing with retail secured and unsecured loans.  Including experience with repossession, advanced skip tracing, recovery of charged off loans and managing collection agencies.

Must have a strong background in bankruptcy laws, foreclosures, repossessions and the Fair Debt Collection Practice Act.

Knowledge of legal process.

Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating, consulting and persuasion.

Must be able to communicate effectively with members, management, team members and external third-parties.

Ability to interface with people in a positive manner with empathy, courtesy and tact.

Strict attention to detail

Ability to work in a fast paced goal oriented environment.

Able to handle difficult calls.

Team oriented and the ability to work collaboratively.

Organizational, time management skills and demonstrated ability to multi-task, follow through and prioritize work.

Demonstrated analytical, problem-solving and critical thinking skills relative to member solutions.

Proficient in Microsoft Office products including : Word, Excel and Outlook.

Education :  Two-year college degree or equivalent related experience, specialized course of study or program. Formal education in business administration or related fields preferred.

Website :  nuvisionfederal.com / careers

Pay scale by applicable geographic location :

Alaska : Min $29.31 - Mid $36.63 - Max $43.96

Arizona : Min $25.84 - Mid $32.30 - Max $38.76

Florida : Min $24.64 - Mid $33.05 - Max $39.66

Nevada :  Min $26.44 - Mid $33.05 - Max $39.66

Texas : Min $24.88 - Mid $31.10 - Max $37.32

Washington : Min $30.02 - Mid $37.53 - Max $45.04

Wyoming : Min $25.48 - Mid $31.85 - Max $38.22

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and experience within the industry, job related training / education, etc.

Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship.

Benefits :

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement