Customer Service Representative

Job Description

Role : Customer Service Representative

Key Skills : Customer Service, call center, customer support, customer experience via phone.

Experience : 3 + years

Location : Augusta, GA

Mode of Hire : Full Time

We at Coforge are hiring Customer Service Representative with the following skillset :

• Promoting and / saving products and services.
• Providing an excellent customer experience via phone.
• Negotiating and completing save / service order requests from customers.
• Working with customers patiently, tactfully, and efficiently.
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills.
• Ability to follow tactical call flows to optimize the customer experience.