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Delivery / Client Engagement Manager (Telecom / Fiber Networks)
Delivery / Client Engagement Manager (Telecom / Fiber Networks)Infogain • Mountain View, CA, United States
Delivery / Client Engagement Manager (Telecom / Fiber Networks)

Delivery / Client Engagement Manager (Telecom / Fiber Networks)

Infogain • Mountain View, CA, United States
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About the Role

We are looking for a seasoned Delivery / Client Engagement Manager to lead a major telecom partnership focused on fiber networks, ISP operations, and staff augmentation delivery.

The role requires strong client-facing leadership, telecom domain knowledge, and the ability to manage large distributed teams.

Responsibilities

Client Engagement

  • Serve as the primary point of contact for senior client stakeholders.
  • Build strong, trusted relationships and drive strategic conversations.
  • Lead delivery / status reviews and manage escalations.

Delivery & Governance

  • Oversee performance of all placed consultants across multiple technical and operational teams.
  • Maintain delivery hygiene, compliance, onboarding coordination, and SLA adherence.
  • Ensure quick issue resolution and continuity of delivery.

    • Workforce & Resource Management

  • Understand client hiring needs and align on skill expectations.
  • Partner with recruiting teams on sourcing, screening, and onboarding talent.
  • Monitor consultant performance, engagement, and retention.
  • Support workforce planning and backfill readiness.

    • Telecom / Fiber Domain Expertise

  • Working knowledge of telecom / ISP operations, fiber builds, and OSS / BSS environments.
  • Ability to collaborate with client teams across engineering, network operations, and field / OSP.
  • Familiarity with roles such as network engineers, field techs, OSS / BSS specialists, automation engineers, and PMs.

    • Leadership

  • Mentor internal delivery managers and recruiting partners.
  • Drive continuous improvement, communication, and account growth.
  • Promote a strong client-first delivery culture.

    • Qualifications

  • 15+ years in telecom / ISP delivery, client engagement, or account / delivery management.
  • Experience managing large staff augmentation or managed-capacity teams.
  • Strong telecom / fiber domain understanding (network operations, OSS / BSS, fiber builds).
  • Excellent stakeholder management and executive communication skills.
  • Proven track record of driving delivery excellence and account growth.
  • Ability to work onsite 3 days / week.
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    Client Engagement Manager • Mountain View, CA, United States

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