Mobile Service Advisor

Job Description

Job Description

At Mac Haik Austin we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the Ford and Lincoln cars we offer are the highest quality and ideal for your life needs.

Mobile Service Advisor

If you are interested in working in the automotive customer service field, this is the perfect opportunity for you. We prefer candidates who have at least one year of administrative or customer service experience and some knowledge of automobiles, but are willing to train the right person.

Service Assistant Duties and Responsibilities

• Respond to customer and in-house calls and emails and answer questions regarding vehicle status in the shop
• Greet customers at drop off
• Park vehicles
• Perform general administrative tasks
• Book repair-orders, including warranty claims
• Cross-train to cover for coworkers when needed
• Work in the Office at the Truck Shop
• Scheduling mobile service repairs
• Coordination with customers and technicians on appointment times

Requirements and Qualifications

Here’s what we offer :

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.