Senior Director of Professional Services

As the Senior Director of Professional Services you will lead and sustain day-to-day business operations for a portfolio that includes large and multiyear IT services contracts and a staff augmentation business in New Mexico. You will foster operational excellence strengthen partner / client relationships and drive organic growth while providing strategic oversight across implementation client onboarding solution design customer training and scheduling. This is a hands-on leadership role that requires strong client interaction command-and-control during escalations and close partnership with cross-functional teams to align resources and expectations.

Responsibilities :

• Lead and mentor principal consultants project managers and delivery / technical teams; manage large cross-functional teams including lower-level leaders and seasonal contractors.
• Define implement and enforce delivery management processes and policies to drive predictability quality and on-time project execution.
• Ensure robust resource planning matrixing allocation change management and scalable staffing models to support a growing customer base.
• Manage P&L for the professional services portfolio including budgeting forecasting financial performance tracking and resource optimization to meet profitability and growth targets.
• Enable project managers with staffing tools and skills to deliver scope timeline and outcomes; identify early signs of project and customer risk and execute mitigation strategies.
• Serve as executive sponsor for clients and engagements; travel to customer sites to solidify relationships and ensure projects remain on track.
• Participate in the sales process to ensure proper scoping and resourcing; support Statement of Work and Change Order creation and approvals.
• Identify and implement new consulting service offerings for target markets; pursue organic growth opportunities.
• Drive improvements across hiring onboarding delivery and post-implementation processes; develop scalable onboarding and training strategies for new and legacy products.
• Optimize internal processes tools and technologies (e.g. LMS automated scheduling); define and monitor KPIs tied to service delivery client success and operational performance.
• Manage personnel and resources and lead recruiting efforts to support multiple projects; provide regular feedback and coaching to develop team capabilities.

Qualifications :

Nice to Have :

Additional Information :

Work Schedule :

Compensation : Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period.

Featured benefits include :

Flexible Work Schedules

Paid Parental Leave

401(k) & ESOP (with company match up to 4%)

Professional Development and Training

Tuition Reimbursement

Employee Assistance Program

Medical / Dental / Vision Insurance Plans

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Close Protection,Credit Control,Customer Service,Government,Analytics

Experience : years

Vacancy : 1