Receptionist

Description

Summary : The Receptionist is responsible for delivering consistent and professional

service to customers with social service needs via telephone, in person, email

or other forms of communication. The Receptionist will assess and

refer customers to appropriate services. Customer needs range from

requests for simple information to complex cases with multiple needs

requiring research, advocacy and crisis intervention. The Receptionist will

also perform data entry operations and assist the case managers with tasks

as assigned by the supervisor.

Locations : 2901 White Plains Road, Bronx, NY, 10467.

Duties and Responsibilities :

1. Answer incoming calls on assigned schedule, assessing caller’s needs and making accurate

referrals as necessary.

2. Develop working knowledge of homelessness prevention and human services network in

order to help customers effectively access services.

3. Follow up with customers to determine if referral resulted in needs being met.

4. Input data collected by customer to provide community resource planning and needs

assessment.

5. Assess and respond to customer needs using active listening skills, conversational intent

and a high level of empathy.

6. Support service delivery in instances of both local, and regional disaster / emergency services

activation.

7. Additional duties and / or responsibilities as may be assigned by the supervisor.

Qualifications :

Education and / or experience required :

1. HS Diploma, some college, bi-lingual English-Spanish preferred

Skills, Licenses, and / or competencies required :

2. Excellent interpersonal and communication skills; strong organizational and

computer literate.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.