Call Center Agent (Costa Rica)24 Hours Group • Kissimmee, FL, US
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Call Center Agent (Costa Rica)
24 Hours Group • Kissimmee, FL, US
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job_description.job_card.job_descriptionRemote Shift-based in a Call Center that works 24 / 7. Pacific Time Zone Minimum Intel Specs : Processor : Core i7 8th generation (and above) or Core i5 10th generation (and above) RAM : Minimum of 12 GB Storage : 128 GB SSD or higher Graphics : 2 GB graphics memory Minimum AMD Specs : Processor : AMD Ryzen 5,7,9 (Minimum series 3600) RAM : Minimum of 12 GB Storage : 128 GB SSD or higher Graphics : 2 GB graphics memory Macintosh Specs : Processor : Core i7 / i5 / M1 / M2 RAM : Minimum of 12 GB Storage : 128 GB SSD or higher Graphics : 2 GB graphics memory Jitter : below 10ms Latency : below 160ms Upload : more than 25mbps Download : more than 40 mbps Jitter : below 10ms Latency : below 160ms Upload : minimum of 25mbps Download : minimum of 25mbps
Call Center Agent
This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.
Duties and responsibilities include :
- Managing a whole lot of incoming and outgoing calls in the operations.
- Identifying the needs of the client and finding solutions to them.
- Answering inbound calls, converting them to leads, and later to towing jobs.
Working conditions include :
Requirements :
Computer Specifications :
Main Internet Speed Requirement :
Using internet speedtest :
VoIP Speed Test : Check Your Network Reliability
Power and Internet Backup is a MUST.
A reliable power backup that could sustain a minimum of 8 hours (full shift). Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)
Internet Backup (Secondary internet) :
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Call Center Agent • Kissimmee, FL, US
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