Talent.com
Customer Service Representative

Customer Service Representative

Overhead DoorPortland, OR, United States
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Responsibilities

Role and Responsibilities

  • Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc)
  • Respond to customer requests for information concerning order tracking, order expediting and product availability.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of the sales center as required.
  • Monitor completion of daily customer LTL shipment including UPS.
  • Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
  • Other duties as assigned.

Qualifications

Qualifications

  • 1-3 years Customer Service experience, door industry preferred.
  • Attention to detail and problem solving.
  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
  • Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
  • Basic math skills required.
  • Willingness to learn product and processes.

    • Education

  • High School Diploma or GED

    • Physical / Work Environment Requirements

  • Ability to stand for long periods of time in a non-climate-controlled environment.
  • Ability to lift up to 50 pounds.

    • DISCLAIMER

    All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not crate an employment contract, implied or otherwise, other than an "at will" employment relationship.

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    Customer Service Representative • Portland, OR, United States