Senior UX Researcher

Position Overview

The Exact Sciences Strategy, Research & Insights team is responsible for identifying, defining, and driving innovative, immersive, and memorable customer-centric journeys for all our customers, across all channels (digital and physical).

The Sr. UX Researcher lives and breathes user experience and research. They are full of curiosity about the whole human—understanding their challenges, their behaviors, and their lives—and are motivated to uncover innovative solutions based on all types of data. They are passionate about creating delightful digital solutions with a cross-functional team and, through deep knowledge of the user and business, they seek solutions and opportunities for an improved user experience.

The Sr. UX Researcher will report to the Assoc. Director, Research & Insights and is responsible for designing, executing, analyzing, and communicating custom primary qualitative and quantitative user research that deepens our understanding of all customers and key segments therein. They will collaborate with teams across Screening, Precision Oncology, and PreventionGenetics business units to elevate insights and inform key business strategies and decisions.

Essential Duties

Include, but are not limited to, the following :

• Design and execute qualitative and quantitative research that is impactful, cost-effective, and addresses business needs, including writing, programming, and analyzing surveys, and planning, moderating, and analyzing qualitative research interviews.
• Oversee the vendor-led execution of primary research (exploratory to evaluative; quantitative to qualitative, primary and secondary).
• Synthesize research results, prepare clear, compelling and impactful presentations, and confidently share insights with stakeholders, leadership and partners both in person and virtually.
• Work closely with other members of the Strategy, Research & Insights team to build connections between existing and emerging insights, including connecting customer satisfaction data.
• Drive adoption of human-centered design thinking in development of all CX, Marketing, and other enterprise strategy communications.
• Manage and prioritize multiple research and insights projects in parallel.
• Ability to work both independently and within a team.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work on a mobile device, tablet, or in front of a computer screen and / or perform typing for approximately 90% of a typical working day.
• Ability to travel 20% of working time away from work location, may include overnight / weekend travel.

Minimum Qualifications

Preferred Qualifications

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Salary Range :

$89,000.00 - $151,000.00The annual base salary shown is for this position located in US - WI - Madison on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.