Job Summary :
Under general supervision perform a variety of work activities while providing customer service in the operation of recreational, historic or natural features of the area, or historic objects / artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.
Job Duties :
Essential Duties and Responsibilities include but are not limited to :
Outdoor Recreation & Programmatic :
- Host visitors.
- Conducts interpretive programs and may lead guided walks or hikes.
- Provides information in response to visitor questions, directions, guidance, and concerns.
Customer Service :
Provides customer service by phone and in-person and respond to publics inquiries about parkhours, accommodations, reservations.
Cash Handling :
Perform cashier duties at Contact Station / Gift Shop.Collect and account for fees for park admission and store purchases.Public & Staff Safety :
Promote the safety of park visitors and enforce Park rules and protect Park resources.Utilize two-way radio communications system.Confers with local officials and law enforcement officers.Completes all necessary reports concerning incidents.May lead and assist in training subordinate staff.General maintenance and Cleaning :
May maintain, inspect, repair park buildings for any problems or hazards, completion of variouscarpentry, improvement and repair projects while following maintenance standards.
General cleaning of facilities as necessary.Reporting :
Completes reports regarding activities, transaction and progress covering a specified time periodor project completing.
Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs) :
Knowledge of :
Principles and processes for providing customer and personal services.Park rules / regulations, fees and revenue functions.Techniques for display and interpretation of objects / artifacts and general resources to visitors.General office procedures.Skills in :
Public relations and information dissemination.Customer service.Active listening.Critical thinking.Driving and operating automotive equipment.Basic curatorial techniques.Multi-tasking; and de-escalation techniques.Ability to :
Research of natural or historical information.Performing math calculations.First aid techniques.Oral and written communications.interpersonal relationships.Deescalate upset or non-compliant visitors.Selective Preference(s) :
Two years of experience equivalent to a Park Ranger Specialist; OR three years of work experience in customer service, library or museum work; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.
Pre-Employment Requirements :
Some positions may require certification as an Emergency Medical Technician, Water Distribution and Treatment Systems Operator, and / or Certified Interpretive Guide.Must possess and maintain a current Arizona Driver's license appropriate to assignment.If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply :
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits :
The State of Arizona provides an excellent comprehensive benefits package including :
Affordable medical, dental, life, and short-term disability insurance plansTop-ranked retirement and long-term disability plans10 paid holidays per yearVacation time accrued at 4.00 hours bi-weekly for the first 3 yearsSick time accrued at 3.70 hours bi-weeklyDeferred compensation planWellness plansLearn more about the Paid Parental Leave pilot program .
For a complete list of benefits provided by The State of Arizona, please visit our
Retirement :
Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.