Professional Services Manager

Job Description

Job Description

Description :

Job Title : Professional Services Manager

Department : Operations

Reports To : Director of National Accounts

Job Classification : Salary, Exempt

Job Status : Regular, Full-Time

Salary Range : $60k-$80k Annually, depending on experience, location, and skillset

Candidate must be located in / around the Dallas, TX territory.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

The main role of the Professional Services Manager is to provide technical expertise, training, and support for existing and prospective clients. Additionally, the daily role will be to manage, maintain, and grow sales and client relationships in the territory. More duties may be applied as clients and VivoAquatics services and needs change.

Key Responsibilities Include :

• Managing a territory of existing and new business; maintaining and growing sales and client relationships in territory via excellent communication, reliability, and services
• Performing onsite visits with existing clients on a regular basis as agreed in their contracts, and supporting their needs including service, training, and communication
• Onsite meetings with new clients for service, sales, assessments, and solutions
• Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
• Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc. when technician or channel partner is not available
• Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed when technician or channel partner is not available
• Complete onsite assessments and provide information and worksheet data as requested
• Take photo documentation of job sites, projects, and work completions as requested
• Provide material and labor cost estimates for repairs and installations as requested
• Record all service visit information on VivoPoint via entering manual readings, entering / updating service orders, and completing equipment profiles
• Record detailed notes on all service visits in NetSuite
• Communicate visits, repairs, and follow up information to supervisors in a timely manner
• Expected to respond to emergency situations in timely manner
• Must wear appropriate PPE at all times
• Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
• Must maintain company vehicle and / or personal vehicle appearance at all times. Vehicles must be serviced and kept clean and organized at all times
• Responsible for overseeing budget and spending in territory, while maintaining a positive profit margin at all times. Budget includes monitoring clients’ chemical spending, materials, equipment, parts, and labor
• Communicate with billing department regarding job and project completions and parts used in a timely manner
• Must be able to gather parts and equipment from supply houses and other locations as needed
• Attend meetings, trainings, and company gatherings as needed
• Responsible for thorough knowledge of management company policies and property community policies
• Additionally duties may be assigned based on changes in client needs and in company needs and services offered

Requirements : QUALIFICATIONS

SUPERVISORY RESPONSIBILITIES

EDUCATION and / or EXPERIENCE