Talent.com
serp_jobs.error_messages.no_longer_accepting
Call Center Manager

Call Center Manager

Any Hour GroupOrem, UT, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

About Us :

Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners. As we continue to expand, we seek a dynamic Call Center Manager to lead our teams and uphold our mission of excellence.

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Job Overview :

The Call Center Manager will oversee day-to-day operations of a high-volume call center team (15+ agents), ensuring performance goals are met across customer service and outbound / inbound sales. This role requires a strong leader with a background in sales, proven team management skills, and a passion for driving a positive, high-energy culture.

Why Join Us?

  • Growth Opportunities : As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group
  • Supportive Environment : Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations
  • Impact : Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers

Key Responsibilities :

  • Leadership : Lead, mentor, and manage a team of call center supervisors and representatives to ensure the delivery of high-quality services
  • Performance Management : Drive success in the department by increasing booking rates, providing world class customer service, and working with team members to improve key performance indicators
  • Customer Satisfaction : Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction

    • Qualifications :

  • 3–5 years of supervisory or management experience in a call center or high-volume environment
  • Proven experience leading teams of 15 or more in a fast-paced setting
  • Background in sales or sales-equivalent environments; ability to coach for performance
  • A natural motivator and culture driver—you lead by example and lift others up
  • Experience using Five9 is preferred

    • How to Apply :

    Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role.

    serp_jobs.job_alerts.create_a_job

    Call Center Manager • Orem, UT, US