Manager Pharmacy Communications

Manager Of Pharmacy Communications

At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. As the Manager of Pharmacy Communications, you will serve as the main liaison and subject matter expert for all pharmacy communication needs for Elevance Health / CarelonRx. You will develop, manage and coordinate the distribution of pharmacy communications on behalf of Elevance Health / CarelonRx across all lines of business (Commercial, Medicaid, Medicare Part D, etc.). In addition, the manager works cross-functionally with Sales Account Management, Client Implementations, Finance, Legal and other internal and external teams as needed, to represent the Pharmacy Communications team and function across a variety of topics and initiatives.

Additional responsibilities will include :

• Managing pharmacy communication requests on behalf of Caremark and / or other Plan Sponsors. Support the development and maintenance of the Provider Manual and Provider Manual amendments, New Implementation Notices, Formulary Updates, Pharmacy Audit communications, Claims Submission Requirements, and other contractual and operational topics that are relevant to Pharmacy Network.
• Responsible for responding to internal and external audit requests, RFIs, Market Conduct Exams, and other audit and proof of delivery requests, regarding Pharmacy Communications and notifications distributed to the Pharmacy Network.
• Consult with Implementation Management and Plan Sponsors to assess initial communication needs; evaluate and troubleshoot communication requests, and support communications related to actual or potential point-of-service issues and / or plan member disruption. Educate team members and other business partners and serve as subject matter expert on Pharmacy Communications and the supporting processes and communication documents.
• Utilize internally developed workflow tools to manage Pharmacy Communications requests and distribution scheduling. Develop and implement process changes and other quality improvement initiatives in support of overall enterprise objectives and / or compliance with regulatory requirements, including but not limited to new / enhanced Pharmacy Portal functionality, requirements and user acceptance testing. Research, develop and manage team Policies and Procedures (P&Ps) and applicable training documents and work instructions.

Required Qualifications :

Preferred Qualifications :

Education :

Anticipated Weekly Hours : 40

Time Type : Full time

Pay Range : The typical pay range for this role is : $54,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 01 / 31 / 2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.