Customer Experience Representative

Customer Experience Representative is responsible for assisting customers with general order questions, product information, website troubleshooting and order troubleshooting. This position is also responsible for creating, maintaining, and improving customer relationships while interacting with customers, daily. This position is accountable for guiding customers through their shopping, assisting customers with navigating through the product catalogs and answering questions they may have.

As needed, the Customer Experience Representative will handle difficult customers and / or situations utilizing exceptional customers service, problem solving and negotiation skills to find the best possible resolution for the customer while keeping the needs of the business in mind. This position will need to use profound knowledge to determine when to enforce or override standard procedures.

Responsibilities :

• Receive and Promptly Respond to Customer Queries
• Document customer concerns and resolutions within each order worked
• Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise
• Is consistently courteous with all customers, and keeps all customer commitments
• Maintain up-to-date product, sales, services, and company knowledge
• Investigate customer's problems and collaborate with multiple departments to find solutions and resolve issues
• Demonstrate the Company's Core and Growth Values in the performance of all job functions
• Maintain reliable attendance

Requirements :

We Provide :

Compensation Range : $24 per hour

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Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.