Hospitality Front Office Supervisor

We are seeking a polished and professional Front Office Supervisor to join the team at a high-end, design-forward hotel known for delivering exceptional guest experiences. This is far more than a standard check-in / check-out position — it is an opportunity to help shape each guest’s stay from the moment they arrive until their departure.

The ideal candidate has a passion for hospitality, leads by example, and thrives in a service-driven environment where attention to detail and personalized service are paramount. You’ll supervise front desk operations, support the team, and ensure every guest receives the luxury treatment they expect — and then some.

Key Responsibilities :

Oversee daily front desk operations with a focus on delivering a luxury-level guest experience

Greet guests warmly, manage check-ins and check-outs, and ensure smooth arrivals and departures

Respond to guest inquiries, special requests, and concerns with professionalism and care

Resolve escalated or complex guest issues and have the authority to process refunds and service recoveries as needed

Supervise, train, and support front desk associates to maintain consistent service standards

Process reservations, modifications, payments, and guest profiles accurately using Opera PMS (preferred)

Provide expert knowledge of local attractions, dining, and services to elevate the guest experience

Maintain a well-organized, clean, and professional front desk and lobby area

Ensure adherence to hotel policies, brand standards, and front office procedures

Qualifications :

Previous front desk or guest services experience in a hotel environment required; 2 years of supervisory hospitality experience required

Experience with Opera Property Management System (Opera PMS) is a significant plus

Excellent communication skills, both written and verbal, with a professional and polished demeanor

Ability to remain calm and resourceful under pressure

Strong leadership and problem-solving skills

Impeccable personal presentation — business attire required

Flexible availability including mornings, evenings, weekends, and holidays as needed

Typical shifts may include 7 : 00 AM – 3 : 00 PM or 3 : 00 PM – 11 : 00 PM