IT Technician - HeadquartersBig R Holdings, Inc. • Pueblo, CO, United States
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IT Technician - Headquarters
Big R Holdings, Inc. • Pueblo, CO, United States
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job_description.job_card.job_descriptionProvide first-level technical support for issues related to computers, software, hardware, printers, and network connectivity Install, configure, and maintain desktops, laptops, mobile devices, operating systems, and software applications Troubleshoot and resolve technical issues related to hardware, software, and network performance efficiently and effectively Set up and support local area networks (LAN), wide area networks (WAN), Wi-Fi, and internet connections Perform routine maintenance tasks such as software updates, security patches, and system health checks Deploy and configure workstations, printers, and peripheral devices company-wide Assist and train end-users on common applications and IT tools, including the Microsoft Office Suite Manage IT asset inventory; assist with procurement and tracking of hardware and supplies Monitor system performance and maintain best security practices, including managing antivirus software and firewalls Document technical procedures, configurations, and resolutions for use by the IT team and helpdesk knowledge base Perform routine data backups and assist with system recovery and disaster preparedness efforts Troubleshoot both wired and wireless networking issues across multiple locations Contribute to ongoing IT and cross-departmental projects, providing hands-on technical support and expertise Provide daily updates to the Helpdesk Supervisor regarding issue resolution, task status, and overall system performance Ensure all IT services are aligned with organizational goals and departmental best practices Energetic, positive-minded individual with a "glass-half-full" attitude and a strong desire to help others Previous experience in an IT helpdesk, technical support, or desktop support role Strong understanding of computer systems, hardware components, operating systems (Windows, macOS, Linux), and basic troubleshooting methodologies Familiarity with core networking concepts such as TCP / IP, DNS, DHCP, and VPN connectivity Proficient with standard office software including Microsoft Office (Word, Excel, Outlook, Teams) Solid analytical and problem-solving skills; ability to manage multiple priorities and respond to urgent requests under pressure Strong verbal and written communication skills, with the ability to explain technical topics to non-technical users Industry certifications such as CompTIA A+, Network+, or similar are highly desirable Associate or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required Employment Type : Full-time Work Environment : On-site (remote work is not available for this position) Travel Requirements : Must be willing to travel to store locations or project sites as needed; occasional overnight stays may be required Works closely with the Helpdesk Supervisor, as well as the IT Manager and Director of IT
Description
Big R is seeking a motivated, solutions-oriented IT Helpdesk Technician to join our technology team. This role is ideal for someone with a solid technical foundation and a proactive attitude-someone who enjoys solving problems and delivering high-quality support to end-users. The IT Helpdesk Technician will be responsible for the installation, maintenance, and troubleshooting of hardware, software, and network systems throughout the organization. Your primary objective will be to ensure the seamless operation of our IT infrastructure and provide responsive, professional support to internal users.
- This is not a remote position; all work is done from Big R's home office in Pueblo, CO
Key Responsibilities :
Requirements
Skills and Qualifications :
Working Conditions :
To apply for this position please visit bigr.com / careers and select Pueblo, CO from the "Locations" dropdown.
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It Technician • Pueblo, CO, United States
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