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Data Scientist - CXI

Data Scientist - CXI

SCAN Health PlanLong Beach, CA , US
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The Job

The Data Scientist position supports SCAN's consumer insights analytic efforts through NLP / Speech analysis of structured and unstructured Voice of the Customer data, data communication, and operational data integration. This role supports SCAN's efforts to generate meaningful insights for Net Promoter Score, Member Satisfaction and Voluntary Disenrollment and enable data driven business decisions for SCAN's strategic initiatives. This role is responsible for end-to-end analysis using the appropriate analytical techniques across a variety of business units and data sources. The data scientist role will collaborate with both business and IT leaders to advise on SCAN's data approach to business challenges.

You Will

  • Lead the Voice of the Customer (VOC) analysis of structured and unstructured data. This includes creation of VOC surveys, data streams, data structures, and Tableau dashboards for front line staff, management and executive level use.
  • Contribute to marketing efforts by providing a data expertise for brand assessment surveys, quantitative surveys, vendor interaction, automation, NPS management, and dashboard development.
  • Connect structured and unstructured data across the organization quickly to provided time sensitive data insights. Data sources including operational data, prospect data, call center data, core admin data, provider data, VOC data, clinical data, and external data.
  • Drive implementation of scalable advanced analytics such as machine learning, text analytics, speech analytics, and data munging to derive insights from previously untapped data.
  • Drive implementation of specific recommendation engines / predictive models to predict specific business outcomes related to Voluntary Disenrollment, MSAT and Net Promoter Score. This includes designing the model, testing the model, training the model and maintaining the model to drive richer insights.
  • Coordinate activities with analytics vendors to create requirements, test models, train models, communicate findings with the business, and support the model going forward.
  • Plan, organize, and prioritize assigned projects, creating and managing work plans that reflect the tasks, timeframes, and processes required to successfully complete each project.
  • Manage multiple projects by effectively prioritizing work and communicating workload issues to management.
  • Interact with IT and business stakeholders at various levels of the organization. This includes ability to create presentations to tell the story behind the data, and represent the business or IT perspective in appropriate instances.
  • Apply a methodological approach that implements analytics to efficiently frame and solve complex business problems.
  • Support the customer insights data analyst intern program by providing mentorship for the interns.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contribute to team effort by maintaining collegial, collaborative relationships.
  • We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
  • Actively support the achievement of SCAN’s Vision and Goals.
  • Other duties as assigned.

Your Qualifications

  • Bachelor’s degree in statistics, mathematics, computer science, or related field of study preferred
  • Master’s degree in statistics, mathematics, computer science, or related field of study preferred
  • A comparable combination of education / experience and / or training will be considered equivalent to the education listed above
  • 5+ years experience using quantitative methods : Modeling, machine learning, feature creation, construct analysis, multivariate statistical analysis and model building, and predictive modeling
  • 2+ years of experience writing SQL code in relational database environment
  • 4+ years of experience writing statistically-related code in ‘R’, Python, or Matlab (or equivalent), SAS
  • Experience constructing survey tools, required
  • Proficiency working with public and private external data, such as : Nielsen, Axioms, and CMS data.
  • Advanced knowledge of Text analytics techniques in a scripting language required
  • Knowledge of Tableau is a highly preferred for data visualization and analysis
  • Clinical code knowledge related to claims / utilization, preferred
  • Experience in a Medicare Advantage environment, preferred
  • Ability to document processes and analyses for reference / re-use, required
  • Excellent technical skills required
  • Strong interpersonal skills, including excellent written and verbal communication skills
  • Strong organizational skills; Ability to multitask
  • Ability to appropriately maintain confidentiality
  • Strong analytical and critical thinking skills, required

    • What's in it for you?

  • Base Pay Range : $106,200 to $151,910 annually
  • An annual employee bonus program
  • Robust Wellness Program
  • Generous paid-time-off (PTO)
  • 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
  • Excellent 401(k) Retirement Saving Plan with employer match
  • Robust employee recognition program
  • Tuition reimbursement
  • An opportunity to become part of a team that makes a difference to our members and our community every day!
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    Data Scientist • Long Beach, CA , US