Technical Account Manager

Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS applications. Zylo helps companies reduce costs and minimize risk by centralizing SaaS inventory, license, and renewal management. Trusted by industry leaders, Zylo's AI-powered platform provides unmatched visibility into SaaS usage and spend. Powered by the industry's most intelligent discovery engine, Zylo continuously uncovers hidden SaaS applications, giving companies greater control over their SaaS portfolio. With more than 30 million SaaS licenses and $34 billion in SaaS spend under management, Zylo delivers the deepest insights, backed by more data than any other provider.

Overview

Zylo is seeking a Technical Account Manager to serve as the primary technical advisor for our most valuable enterprise clients. In this role, you will develop deep, long-term partnerships with C-level executives, IT leaders, and technical teams to drive strategic adoption of Zylo's platform. You'll be responsible for architecting comprehensive technical roadmaps that integrate Zylo into clients' broader technology ecosystems, ensuring maximum value realization and account expansion. This role combines deep technical expertise with executive relationship management to position Zylo as an indispensable strategic partner.

What you will do

• Serve as the primary technical advisor and trusted partner for a portfolio of enterprise accounts (typically $250K+ ARR).
• Create technical documentation, diagrams, workflows, and client-facing presentations to communicate solutions and recommendations.
• Proactively identify opportunities to improve client outcomes, anticipate technical challenges, and recommend solutions before issues arise.
• Lead technical discovery sessions and develop multi-year technical strategies that scale with client growth.
• Design comprehensive technical integration roadmaps that embed Zylo into clients' existing technology stacks and business processes.
• Develop executive-level relationships with CIOs, CTOs, IT Directors and conduct quarterly business reviews.
• Architect solutions spanning ITSM platforms, procurement systems, identity management, finance systems, and data warehouses.
• Guide and support implementation of technical solutions, including automation workflows and platform configurations. May involve light scripting or coordination with Engineering.

Requirements

What you need

• 5+ years of client-facing experience in technical account management, solutions architecture, or technical consulting within enterprise B2B SaaS.
• Proven track record managing enterprise accounts with complex technical requirements.
• Deep understanding of enterprise IT architectures, including ITSM, ERP, procurement, and identity management systems.
• Proficiency with RESTful APIs, data integration patterns, and enterprise middleware platforms.
• Exceptional presentation and communication skills with ability to engage C-level executives on technical and business strategy.
• Experience building and executing multi-year technical strategies for enterprise clients.
• Strong consultative approach with ability to challenge client thinking and drive transformation.
• Self-directed leader capable of managing complex account relationships with minimal oversight.

Nice to have

• Background in SaaS Management, IT Financial Management, or Software Asset Management platforms.
• Experience in technology consulting or professional services.
• Experience creating technical guides and documentation that follow industry standards and best practices.
• Industry certifications in relevant technologies (ITIL, PMP, cloud certifications).
• Experience with technical diagramming tools (Draw.io, Lucidchart).
• Working knowledge of cloud platforms (AWS, Azure, GCP) and modern data analytics tools.
• Experience with scripting and automation (Python, PowerShell, JavaScript) for workflow optimization.