Senior Station Operator

Location :

Pearl City Hawaii United States

Job ID : R0113498

Date Posted : Company Name :

HITACHI RAIL HONOLULU JV

Profession (Job Category) :

Communications & Corporate Affairs

Job Schedule : Full time

Remote : No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together theres something for everyone to get stuck into. And thats where you come in.

Job Description :

Hitachi Rail is looking for an enthusiastic self-motivated Senior Station Operator to work on our Honolulu Rail Project. As the successful candidate your ideas for continuous improvement and creativity are welcome. The position is based in Pearl City HI.

Accountabilities :

Senior Station Operator supervise employees engaged in work of varying degrees of difficulty and responsibility including customer service; the operation of station controls; the supervision of manual / mechanical / specialized cleaning of stations and environs; refuse collection; and all other related work. Supervise and assign station personnel; provide customer service; conduct inspections and recommend appropriate action to improve the condition of stations and station equipment; prepare and analyze reports; drive a motor vehicle; and perform related work.

Senior Station Operator during emergency situations shall have direct responsibility for the safe timely and proper operation of Honolulu Rail multi-unit rail service cars in accordance with the rules regulations and special instructions governing such operation. They operate rail cars in revenue and non-revenue service and in yard or terminal service; may prepare trains for service and switch cars in yards; in revenue service convey passengers over assigned routes; may open and close doors in stations and terminals; may make announcements.

Under general supervision the senior station operator will :

Direct Station Operators

Provide direct front line customer service to Hitachi Rail customers including listening to understanding and offering solutions to customers questions concerns and complaints

Offer customers accurate helpful travel and transit system-related information

Provide assistance to customers in the use of ticket equipment

Explain to customers various options and policies

Monitor the proper operation of elevators and escalators

Observe and report on overall station conditions including failures outages defects emergency response situations and unusual or suspicious occurrences

Direct customers during busy peak times

Assist with emergency station and train evacuations

Request police and / or medical assistance as needed; and perform related work.

Operates trains as requires

Other duties as assigned

Job requirements

Required skills :

Excellent customer service skill

Five (5) years of experience in customer service leading people

Ability to use computers and tablets

Able to distinguish colors

Desired Skills / Knowledge :

Five or more years of experience of customer service.

Second language skills desired but not required.

Required Education :

High School diploma or equivalent

Senior Station Operators will required to work rotating shifts including nights Saturdays Sundays and holidays.

Some of the physical activities performed by Station Operators and environmental conditions experienced are : working outside; working on noisy environmentally exposed rail platforms; communicating with passengers over loud background noises; working in spaces with relatively moderate dust / dirt levels; and walking / riding up and down stairways ramps and escalators / elevators.

It is our commitment at Hitachi Rail STS USA Inc. to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Note : In accordance with the DOTs FRA and FTA programs Hitachis substance screening program tests pre-employment candidates and current employees as required for safety-sensitive positions.

Bargaining Unit : Teamsters Local 996

Starting pay : $28.41

Benefits :

Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay Medical Dental and Vision Insurance Short & Long Term Disability Life & Accident Insurance a RetirementSavings Plan and Paid Vacation. We also offer a variety of Training and Development opportunities.

Equal Opportunity Employer (EOE)-Females / Minorities / Protected Veterans / Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi please send the nature of request and contact information to

Queries other than accommodation requests will not be responded to.

Thank you for your interest in Hitachi Rail. If your application is of interest we will be in contact. Please do not hesitate to discover more about us and our latest jobs at Hitachi Rail there is a place for everyone. We welcome and value differences in background age gender sexuality family status disability race nationality ethnicity religion and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at Experience :

Senior IC

Key Skills

Robotics,Cybersecurity,Identity & Access Management,ISO 9001,Math,WAN,Wastewater,Mechanical Knowledge,Geometry,Clamp Truck,DIACAP,Manufacturing

Employment Type : Full-Time

Experience : years

Vacancy : 1