Consignment Specialist (AutoHunter)

The Collector Car Network IncScottsdale, AZ, US

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Job Description

Job Title : Consignment Specialist

Department : AutoHunter

Reports to : General Sales Manager

FLSA Status : Exempt

Position Purpose :

The Consignment Specialist at AutoHunter assists customers with their online experience. Daily responsibilities include but are not limited to making multiple outgoing phone calls, guiding consignors and bidders through the auction process, acting as the first point of contact for all customer inquiries, providing product / service information, helping to resolve user account issues, managing vehicle submissions, collecting data and digital photos and monitoring live listings until bidding has concluded. AutoHunter is an online auction platform that lists vehicles in a 7-day timed auction, for bidders to ask questions, comment and bid on automobiles.

Key Areas of Responsibility :

Manage high volumes of incoming and outgoing phone calls and emails in a professional manner.
Coordinate internal and external resources to meet deadlines.
Build rapport with customers through effective communication.
Gain company product and services knowledge to ensure accurate information and effective solutions.
Arrange auction listings to include photos, text and videos.
Negotiate market-correct reserves with sellers
Keep detailed and accurate records of all activity and documentation in CRM.
Monitor live auction listings, assist with comments and facilitate post-auction communication.
Work within Salesforce CRM, MS Office and other systems
Meet customer service and call handling targets
Meet minimum of 12 new listings per week.
Minimum of 50 outbound calls per week with appropriate corresponding call logs to generate new business.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Results driven, proactive & able to work autonomously.

Ability to work in a fast-paced environment.

Ability to make multi-task and make multiple outgoing calls to current customers and cold calling.

Problem solving attitude.

Flexible, change embracing in rapidly evolving work and market environment.

Attention to detail and accuracy.

Education and / or Experience :

At least two years related experience required.

Proven and dedicated customer service experience

Excellent written and verbal communication skills

Strong phone etiquette, with the ability to make multiple outbound calls a day

Ability to navigate email and social media platforms.

Working knowledge of CRM with the ability to enter notes and customer information

Must be comfortable with technology; strong understanding of MS Excel, Outlook and Word as well as other web and Windows applications.

Ability to multi-task efficiently, manage heavy volumes of emails and phone calls.

Bachelor's degree and / or equivalent experience

Microsoft Excel : 3 years (Preferred)

Customer Service : 3 years (Preferred)

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Consignment Specialist (AutoHunter) • Scottsdale, AZ, US