Receptionist / Concierge

JOB DESCRIPTION Part of a nation-wide family of Continuing Care Retirement Communities, Covenant Living of Bixby is seeking a Full-Time Concierge / Receptionist. This position is responsible for handling a variety of front desk responsibilities from greeting residents, staff, and visitors in person, answering the telephones, scheduling Resident request for maintenance, transportation in and handling questions with daily activities for the building and supporting the Business Office and other department task in a manner that promotes Covenant Living in a positive, professional way.

Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately to other department areas.

Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, wellness checks when appropriate.

Assist visitors and see that they are directed to the appropriate individual, ensuring that all visitors / contractors sign in and wear appropriate badges according to policy and procedure.

Ensure that reception desk and lobby are kept clean and organized after each shift.

Facilitate resident transportation requests and maintain the transportation calendar with updates and communicate to the drivers and necessary staff in a timely manner. Places courtesy calls when necessary.

Assist residents in signing up for outside events, programs and activities throughout the month and collect any fees needed or updates and changes for the activity.

Is knowledgeable about all office equipment and can assist other staff, monitor equipment and office supplies, toners to reorder.

Monitor incoming packages from UPS,Amazon, Walmart and general mail delivery for Residents and campus. Inform IL Rresidents / departments of packages to pick up.

Computer skills required for data input for all maintenance requests into Worxhup system, maintain guest & transportation calendars, census reports etc. within programs. Communicate needs and request appropriate leadership or department staff of urgent situations.

Maintain necessary forms and complete monthly ancillary charge sheets in accordance with procedure. Submit Invoices into system as needed.

Support other departments in clerical duties as assigned by the HR / Business Office Manager.

Maintain employee Lunch ticket and cash. Assist with collecting monthly rent checks and statement following the process in place.

High school education or equivalent.

Assisted Living & Residential healthcare knowledge and Concierge customer Service is helpful.

Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.

Pleasant personality and telephone voice.

Ability to remain calm in an emergency situation.

Complete confidentiality with resident general information.

Knowledge of computers including Microsoft Office Suite.

Interest in and desire to work with older adults.

Compensation Pay Range :

$12.83 - $15.40 per hour

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $12.83 - $15.40 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to : job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes :

Medical, dental and vision insurance

Employer paid group term life and disability

Paid Time Off (PTO) & six paid holidays

403(b) with a 3% employer match

Fitness center use at most facilities.

Various voluntary benefits :

Life, AD&D

Tuition assistance and scholarships

Employee assistance program

Legal services, home / auto insurance, discount purchasing program

Pet Insurance