Talent.com
Office/Call Center Manager
Office/Call Center ManagerJobot • El Cerrito, CA, US
serp_jobs.error_messages.no_longer_accepting
Office / Call Center Manager

Office / Call Center Manager

Jobot • El Cerrito, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Office / Call Center Manager - HVAC / Plumbing

This Jobot Job is hosted by : Melanie Courtney

Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary : $100,000 - $120,000 per year

A bit about us :

Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.

Why join us?

Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave

Job Details

Required Qualifications :

  • Minimum of 3 years’ experience working as an Office Manager and / or Call Center Manager in the construction field (particularly HVAC and Plumbing).
  • Experience working as an Installation Coordinator, Dispatcher, and / or CSR in any construction related business (particularly HVAC or Plumbing) is a plus.
  • Knowledge of Service Titan a plus
  • Have the desire to grow, succeed and excel in your job.
  • Self-starter, able to follow directions, and practice good communication skills.
  • Strong customer service skills a must.
  • Interested in a career and not just a job.
  • Positive attitude and ability to work in team-oriented environment.
  • Must pass a pre-employment background check
  • Clean driving record.

Primary Job Function - Office Manager

  • The Office Manager position is responsible for overseeing the daily operations of the office and its various departments. Responsibilities include communicating closely with Department managers, Operations Manager and General Manager. Additionally, overseeing the work of all office employees to ensure they work productively and are completing their job duties. This is a management position and requires working with and supporting all team members and fostering a spirit of teamwork and cooperation among departments.
  • Primary Job Function - Call Center Manager

  • The Call Center Manager position is responsible for the overall management of scheduling operations for Sales, Service and Home performance.
  • Office Manager - Essential Job Duties - Cross Department

  • Weekly time sheet approvals for all office staff to meet job costing and payroll deadlines.
  • Take lead role in resolving customer complaints promptly and escalate to Install Manager and Service Manager when needed.
  • Take lead role in implementing daily task lists for all office positions except accounting.
  • Maintaining excellent customer service with HHAC customers to maintain our reputation in the industry.
  • Prompt review and response to all emails from customers and HHAC management.
  • Accurately maintain Service Titan with current customer information.
  • Assist Accounting Manager with company HR Functions.
  • Take lead in recruiting and interviewing prospective employees for office-related positions.
  • Help improve upon current processes to maximize efficiency and improve current level of customer service.
  • Additional responsibilities as needed or assigned by Upper Management.
  • Supervise the customer service aspects of the Installation department.
  • Manage Install office team in coordination with Installation Manager including hiring and firing duties.
  • Ensure installation projects are scheduled promptly and that HHAC is proactive in its communications with our customers.
  • Work with Installation Manager and Project Managers to manage project changes by having knowledge of all current and future jobs and being able to quickly rearrange / reschedule tasks / projects to ensure all Installers have a full day’s work.
  • Management of Install calendar and individual installer calendars.
  • Call Center Manager - Essential Job Duties

  • Direct Manager for CSRs and Membership coordinator including hiring and firing duties.
  • Familiarize yourself with all current processes in place with Customer Service and sales Intake and hold the Call Center team accountable for following them.
  • Ensuring that the Sales, Service and Home performance calendars are filled daily with the minimum number of appointments as determined by you, our Service Manager, Call Center Supervisor and General Manager.
  • Additionally, ensure that schedules are optimized (dispatching for profits).
  • Express urgency to fill schedules and direct personnel to make outgoing calls as needed if the calendars are light.
  • Main point person for interaction with other managers and department leads to resolve issues that overlap Install and Service Departments.
  • Work with Service Manager and Call Center Supervisor in optimizing the dispatching of service and maintenance technicians and train CSRs on “dispatching for profits” philosophy.
  • Build strong partnerships with our Service Manager and other Hassler managers to foster a spirit of teamwork among departments.
  • Main point of contact for customer service escalations.
  • Set KPIs with Service Manager and General Manager for call counts and opportunity follow-up, outbound calls and outbound revenue generation and report results in weekly management meetings.
  • Review and update phone scripts for incoming and outgoing calls for sales and service.
  • Assist in training CSRs on phone scripts and periodically review recorded phone calls for quality control and training purposes.
  • Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

    Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

    Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

    Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com / legal.

    By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and / or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here : jobot.com / privacy-policy

    serp_jobs.job_alerts.create_a_job

    Center Manager • El Cerrito, CA, US

    Job_description.internal_linking.related_jobs
    Travel Occupational Therapist - Inpatient Rehabilitation

    Travel Occupational Therapist - Inpatient Rehabilitation

    Host Healthcare • Napa, CA, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking a travel Occupational Therapist for a travel job in Napa, California.Job Description & Requirements. Pay package is based on 9 hour shifts and 40 hours per week (subje...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)

    Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)

    Mercor • Napa, California, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    About the Role • • Mercor is seeking experienced • •First-Line Supervisors of Office and Administrative Support Workers • • to support a leading AI lab in advancing research and infrastructure for next-...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Call Center Manager

    Call Center Manager

    BCI Acrylic Inc. • San Francisco, CA, United States
    serp_jobs.job_card.full_time
    Bath Concepts Independent Dealers.Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Call Center Manager

    Call Center Manager

    Bath Concepts Independent Dealers • Oakland, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.S...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Travel Occupational Therapist (OT) - $1,812 to $2,009 per week in Napa Valley, CA

    Travel Occupational Therapist (OT) - $1,812 to $2,009 per week in Napa Valley, CA

    AlliedTravelCareers • Napa Valley, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified Occupational Therapist (OT) in Napa Valley, California, 94558!. Ready to start your next travel adventure? LRS Healthcare offer...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AVP / VP, Branch Manager

    AVP / VP, Branch Manager

    Cathay Bank - Headquarters • Richmond, CA, United States
    serp_jobs.job_card.full_time
    Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Environmental Services / Custodial Operations Manager 1

    Environmental Services / Custodial Operations Manager 1

    Sodexo • Vallejo, CA, US
    serp_jobs.job_card.full_time
    Environmental Services / Custodial Operations Manager 1.Adventist Health Vallejo Center.Behavioral Health offers a range of behavioral health services in Vallejo, CA and St.The campus is a freestan...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Director of the READY Center

    Director of the READY Center

    University of California - San Francisco Campus and Health • San Francisco, CA, United States
    serp_jobs.job_card.full_time
    Independently manages and provides technical direction in conjunction with faculty director for a complex academic or research program of high visibility. Develops the long-term vision and goals, po...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Occupational Therapist – Inpatient Rehabilitation - $2,374 per week

    Travel Occupational Therapist – Inpatient Rehabilitation - $2,374 per week

    Nurse First • Napa, CA, United States
    serp_jobs.job_card.full_time
    Nurse First is seeking a travel Occupational Therapist for a travel job in Napa, California.Job Description & Requirements. Pay package is based on 8 hour shifts and 40 hours per week (subject to co...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $2,077 per week in Napa, CA

    Travel Occupational Therapist (OT) - $2,077 per week in Napa, CA

    Medical Solutions • Napa, CA, US
    serp_jobs.job_card.full_time
    A facility in Napa, CA is seeking its next amazing OT (Occupational Therapist).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high demand nationwide...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Data Center Transaction Manager

    Senior Data Center Transaction Manager

    Anthropic • San Francisco, CA, United States
    serp_jobs.job_card.full_time
    A public benefit corporation in San Francisco is seeking a Leasing and Transaction Manager to manage data center acquisitions. The ideal candidate will have 7+ years of experience in transaction man...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Program Manager, Card Network Office (CNO)

    Program Manager, Card Network Office (CNO)

    Jobgether • Oakland, CA, US
    serp_jobs.job_card.full_time
    Program Manager, Card Network Office (CNO).This position is posted by Jobgether on behalf of a partner company.We are currently looking for a Program Manager, Card Network Office (CNO) in the Unite...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Napa, California
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Field Reimbursement Manager (Northwest)

    Field Reimbursement Manager (Northwest)

    Stratis Group • San Francisco, CA, US
    serp_jobs.job_card.full_time
    Stratis Group is an independent pharmaceutical consulting firm that specializes in commercialization throughout a brand's lifecycle, our core passions include : market access, patient services, fiel...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Call Center Representative

    Call Center Representative

    University of California - Riverside • Oakland, CA, United States
    serp_jobs.job_card.full_time
    Working in the patient access center, performs tasks to contribute to the efficient day to day operations and a positive patient experience. This position will primarily be the voice heard when cust...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Center Manager in Training

    Center Manager in Training

    Biolife Plasma Services Careers • San Francisco, CA, United States
    serp_jobs.job_card.full_time
    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that.I provide in my application will be processed in line with.I further attest th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Call Center Jobs

    Call Center Jobs

    TradeJobsWorkforce • 94707 Berkeley, CA, US
    serp_jobs.job_card.full_time +1
    Full time and Part time positions avaiable as a Call Center Representive or Telemarketer •Performance Based : Make from $11. REQUIREMENTS : Passion to provide phenomenal service to all potential cust...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $1,812 to $2,009 per week in Napa Valley, CA

    Travel Occupational Therapist (OT) - $1,812 to $2,009 per week in Napa Valley, CA

    AlliedTravelNetwork • Napa Valley, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelNetwork is working with LRS Healthcare to find a qualified Occupational Therapist (OT) in Napa Valley, California, 94558!. Ready to start your next travel adventure? LRS Healthcare offer...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted