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Inside Sales Manager
Inside Sales ManagerCivicMinds, Inc • Naperville, Illinois, United States
Inside Sales Manager

Inside Sales Manager

CivicMinds, Inc • Naperville, Illinois, United States
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Position Overview

The Inside Sales Manager – Customer will be responsible for driving top-line revenue growth, maximizing team performance, and creating a culture of excellence. In this role, you’ll lead a blended team of inbound sales representatives and client managers, ensuring retention and upsell opportunities while hitting aggressive revenue goals.

Key Responsibilities

Sales Leadership & Team Development

  • Lead, coach, and mentor a team of inside sales and client management reps, fostering accountability, motivation, and continuous improvement.
  • Conduct weekly call coaching (via Gong) and regular pipeline reviews, ensuring team members are executing consultative sales approaches.
  • Hire, onboard, and develop top sales talent to build a strong, future-ready team.

Revenue Growth & Forecasting

  • Own monthly revenue targets across inbound, outbound, and account management sales teams.
  • Develop accurate short-, mid-, and long-term sales forecasts in a high-volume environment.
  • Track and analyze daily / weekly / monthly KPIs, presenting actionable insights to senior leadership.

    • Customer Success & Retention

  • Partner with client management teams to ensure renewals, cross-sells, and upsells are executed successfully.
  • Monitor customer health metrics and address potential churn risks proactively.
  • Collaborate with Marketing and Operations to deliver a seamless customer experience.

    • Process & Performance Optimization

  • Oversee call monitoring and quality assurance processes to ensure consistency in messaging and customer engagement.
  • Create sales playbooks, scripts, and best practices for scaling success across the team.
  • Leverage Salesforce, Gong, and reporting dashboards to drive transparency and accountability.

    • Strategic Leadership

  • Facilitate weekly sales and revenue meetings with team members and monthly strategic reviews with leadership.
  • Recommend and implement process improvements to increase efficiency and ROI.
  • Represent the sales organization in cross-functional meetings with Marketing, Operations, and Executive leadership.

    • Required Qualifications :

  • 5+ years of proven sales experience with consistent revenue growth and quota achievement.
  • 3+ years of leadership / management experience in inside sales, client success, or a call center environment.
  • Bachelor’s degree preferred (Business, Marketing, or related field).
  • Strong knowledge of CRM systems (Salesforce preferred), call coaching tools (Gong), and reporting dashboards.
  • Exceptional written and verbal communication skills with the ability to influence at all levels.
  • Demonstrated success in building, mentoring, and scaling high-performing sales teams.
  • Highly self-motivated, organized, and able to thrive under pressure in a fast-paced environment.
  • Strong business acumen with the ability to assess ROI of sales strategies and pivot when needed
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    Inside Sales Manager • Naperville, Illinois, United States

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