Director, Delivery Enablement

Director, Delivery Enablement

We are actively seeking a highly motivated and experienced Director, Delivery Enablement to join our organization. This pivotal role will report directly to the Group Vice President (GVP), Global Service Delivery & Development Operations. Qualified candidates may work remotely from anywhere within the United States.

The Director of Delivery Enablement is a strategic leadership role responsible for both the evangelism and hands-on development, implementation, and management of enablement programs. The Director, Delivery Enablement will empower Support, Manage and Global Product Delivery teams to achieve their full potential consistently with all clients. This position requires a disciplined, patient and determined leader who can ensure that standards are understood and processes followed by a multi-cultural globally dispersed team. This position will lead the design of enablement strategies, fostering cross-functional collaboration, and driving measurable business outcomes which will include the qualification and ongoing certification of ISO : 20000 and adherence to ITIL4 principles.

Key Responsibilities

• Enablement Strategy : Develop and execute a comprehensive enablement strategy aligned with organizational goals, ensuring all teams have the knowledge, skills, and resources needed to excel.
• Program Development : Design, create, launch, and optimize onboarding, training, and continuous learning programs for client-facing and product delivery teams.
• Content Management : Create and curate enablement materials, testing material, and best practice guides to support team effectiveness using various forms of media and artifacts to support different styles of learning.
• Evangelism : Provide visible and vocal support for leaders as they ensure that the work instructions, standard operating procedures and policies are followed
• Performance Analysis : Establish metrics to assess the impact of enablement initiatives and continuously improve program effectiveness based on data-driven insights.
• Contribute to the support and managed service delivery which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
• Cross-functional Collaboration : Partner with leaders in Support, Manage, GPD, GSD Operations and HR to ensure alignment and maximize the impact of enablement.
• Technology Enablement : Evaluate, implement, and effectively use enablement tools and platforms to enhance learning, communication, and productivity.
• Team Leadership : Build, mentor, scale and lead a high-performing enablement team, fostering a culture of innovation, accountability, and continuous improvement.

Required Qualifications

Key Competencies

Location

Remote US