Network Support Specialist (NOC) - Level 2 / 3

Salary : $70,000 - 70,000 per year

Requirements :

• I am looking for candidates who possess the following qualifications :
• Experience in providing support to end users within a business setting.
• Strong communication and follow-up abilities.
• Capability to engage with customers at their level.
• Proficient with Windows operating systems and experience in performing upgrades.
• Skilled in supporting end users in an Active Directory Domain environment with user permissions.
• High level of expertise in TCP / IP networking, including routers, switches, and wireless access points.
• Familiarity with troubleshooting and repairing computer hardware.
• Understanding of IT protocols such as TCP / UDP, VPN, FTP, SNMP, SMTP, etc.
• Experience with SonicWall firewalls is essential.
• Practical knowledge of on-premises IT infrastructures, including servers, networking devices, and firewalls.
• A minimum of 5 years of experience in administering Microsoft SQL and Active Directory systems, encompassing the management and troubleshooting of aspects such as :
• VMWare and Hyper-V technologies
• Application Servers
• SQL Servers and SQL Backup
• User Accounts
• Domain Controllers
• Security and Auditing Services
• DNS and DHCP Services
• RDP Services
• Group Policies
• Software Distribution
• MS Patch Distribution
• Antivirus Applications
• Backup and Restore Procedures
• Performance Monitoring and Troubleshooting Tools
• Experience in a healthcare office or large practice environment is a plus.
• Knowledge of HIPAA compliance.
• Familiarity with EMR / EHR systems (e.g., eMDS, ECW) is preferred.
• Experience with Backup Software (e.g., Veeam, Backblaze).
• Basic understanding of Azure (AD, VMS, etc.).
• Competence in Exchange and Office 365 migration, administration, configuration, and support, including SharePoint and Azure.
• Skills in mobile device management.
• Project management skills are a plus.
• Ability to manage multiple tasks efficiently.
• High attention to detail and strong organizational abilities.
• A good sense of humor and professionalism as a team player.
• Must reside in the Phoenix area and have reliable transportation.
• A valid driver’s license with a clean driving history is required.
• This position is in-office from Monday to Friday, 8 AM to 5 PM, with flexibility required for after-hours projects.
• Participation in the on-call schedule is required.
• A successful background check is mandatory.

Responsibilities :

Technologies :

More :

We are an IT support provider based in Phoenix looking for a dynamic professional to assist a diverse range of clients. The ideal candidate will have firsthand experience in supporting end users within a business (preferably in a medical setting), including configuring and repairing hardware and software, diagnosing connectivity and data access issues, and guiding users in accessing shared drives and devices. Our services encompass complete outsourced IT solutions for small and mid-sized businesses, primarily focusing on on-premises networks (Windows Server, Active Directory, firewalls, switches, storage, backups) with some integration into hybrid cloud systems.

Position Benefits :

Job Type :

This is a full-time position with a salary starting from $70,000 per year.

Benefits Offered :

Application Questions :

Experience Required :

Location Requirement :

Work Location :

last updated 48 week of 2025